{"id":415289,"date":"2026-10-01T02:08:07","date_gmt":"2026-10-01T02:08:07","guid":{"rendered":"https:\/\/www.newsbeep.com\/us-fl\/415289\/"},"modified":"2026-10-01T02:08:07","modified_gmt":"2026-10-01T02:08:07","slug":"jea-takes-over-normandy-village-water-and-sewer-service","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/us-fl\/415289\/","title":{"rendered":"JEA takes over Normandy Village water and sewer service"},"content":{"rendered":"<p class=\"sc-dLMFU sc-fHjqPf jbiTJv kYFPaL article-text\">JACKSONVILLE, Fla. \u2013 More than 1,300 Jacksonville residents are getting a new water and sewer provider \u2014 and a lower bill to go with it. Starting Oct. 1, all 1,315 <a href=\"https:\/\/www.news4jax.com\/news\/local\/2020\/05\/18\/normandy-village-residents-get-water-turned-on-after-days-of-no-water\/\" target=\"_blank\" rel=\"noreferrer nofollow noopener\" title=\"https:\/\/www.news4jax.com\/news\/local\/2020\/05\/18\/normandy-village-residents-get-water-turned-on-after-days-of-no-water\/\">Normandy Village<\/a> Utility customers become JEA customers, ending years of complaints about outages and boil water notices.<\/p>\n<p class=\"sc-dLMFU sc-fHjqPf jbiTJv kYFPaL article-text\">JEA spokesperson Karen McAllister said the utility has spent the past year improving reliability in the neighborhood and plans to keep investing.<\/p>\n<p class=\"sc-dLMFU sc-fHjqPf jbiTJv kYFPaL article-text\">\u201cJEA has brought that reliability to Normandy Village for the last year and we will continue to invest in the infrastructure and provide customer service that they have been accustomed to as electric customers,\u201d McAllister said.<\/p>\n<p>What customers can expect on their bill<\/p>\n<p class=\"sc-dLMFU sc-fHjqPf jbiTJv kYFPaL article-text\">The transition comes with a financial benefit for residents. McAllister said customers will pay about $30 less per 5,000 gallons of water and sewer service as JEA customers.<\/p>\n<p class=\"sc-dLMFU sc-fHjqPf jbiTJv kYFPaL article-text\">Customers will also receive a single combined bill for both electric and water service through the JEA website.<\/p>\n<p>No boil water notices in a year<\/p>\n<p class=\"sc-dLMFU sc-fHjqPf jbiTJv kYFPaL article-text\">For at least six years, Normandy Village Utility customers reported problems with the service. News4JAX has received multiple complaints about water outages that led to boil water notices. Residents said they were not notified when those advisories were issued.<\/p>\n<p class=\"sc-dLMFU sc-fHjqPf jbiTJv kYFPaL article-text\">\u201cWe never received a notice in the mail, we never received anything on the internet \u2014 so why don\u2019t they take the proper precaution?\u201d one customer said.<\/p>\n<p class=\"sc-dLMFU sc-fHjqPf jbiTJv kYFPaL article-text\">Since JEA became the steward of the Normandy utility, conditions have improved, McAllister said.<\/p>\n<p class=\"sc-dLMFU sc-fHjqPf jbiTJv kYFPaL article-text\">\u201cIn the last year, there have not been a boil water advisory in that neighborhood. There are not any sanitary sewer overflows. Both of those were common before,\u201d she said.<\/p>\n<p class=\"sc-dLMFU sc-fHjqPf jbiTJv kYFPaL article-text\">JEA will also rebuild the wastewater system for Normandy Village. The utility is receiving help through a $20 million grant to fund that work.<\/p>\n<p>Copyright 2026 by WJXT News4JAX &#8211; All rights reserved.<\/p>\n","protected":false},"excerpt":{"rendered":"JACKSONVILLE, Fla. \u2013 More than 1,300 Jacksonville residents are getting a new water and sewer provider \u2014 and&hellip;\n","protected":false},"author":2,"featured_media":415290,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[116,118,117,501],"class_list":["post-415289","post","type-post","status-publish","format-standard","has-post-thumbnail","category-jacksonville","tag-jacksonville","tag-jacksonville-headlines","tag-jacksonville-news","tag-jea"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/posts\/415289","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/comments?post=415289"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/posts\/415289\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/media\/415290"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/media?parent=415289"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/categories?post=415289"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/tags?post=415289"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}