STATEN ISLAND, N.Y. — With New York City’s trash containerization deadline months away, more Staten Island residents are reporting issues with delivery of their official NYC trash bin.

Recently, Michael Monopoli — a homeowner from New Springville — contacted the Advance/SILive.com to say that while he ordered a NYC bin in the fall, it hasn’t been delivered, and no one could tell him why.

Monopoli first ordered the official bin in late October. He explained that while he was told the bin would be dropped off by the end of November, it has yet to be delivered.

Over a dozen people have contacted the Advance/SILive.com to say they are also stuck waiting for bins that were ordered months ago.

“We haven’t gotten the bin, we haven’t gotten our money back and we paid for it. I know it’s only $47, it’s not a big deal, but it’s just the fact they’re putting a gun to your head,” said Philip Badalamenti of New Springville.

“You want to buy the bin, but then you don’t get the bin,” he continued.

Many who reached out ordered their bin in the fall, and all of them had yet to receive one. Others said they were frustrated with not getting answers about the status of their order.

For some, Monopoli’s story was exceptionally familiar, down to the timeline of events.

“This is my story, it’s exactly what’s he’s going through,” said Mary Jo Kling of Huguenot.

Kling explained that, like Monopoli, she also ordered a bin in late October before calling in November to check the status. At that point, she was told that the bin was scheduled for delivery.

Also like Monopoli, Kling has still not received her order.

“That was Nov. 21, and then nothing happened for weeks after,” she recalled.

The Huguenot resident said she is also concerned about what might happen if the ongoing delivery issues continue up until the bins are required.

“If it’s mandatory come June, are we going to start getting fines because we don’t have these bins?” she asked. “Or are they going to put this off for a year until everybody gets their bins?”

“This is the end of January, almost, and June’s not that far away,” she added.

In a statement, Councilmember Frank Morano said he would prioritize getting answers for residents and guarantee leeway in enforcing trash containerization rules until the issues are resolved.

“I’m very concerned by what Staten Islanders are experiencing with the trash bin program — particularly seniors who ordered bins months ago and still have no delivery, no tracking information and no clear way to get answers,” Morano said.

“I raised these concerns directly with the Department of Sanitation and am awaiting a written response on the status of deliveries, refunds, and enforcement timing,” the South Shore Republican continued.

In addition, Morano’s office said that over 100 constituents had reached out regarding ongoing issues with the bins.

When asked for comment, a Sanitation Department spokesperson emphasized that the agency “does not make, sell or deliver these bins,” additionally noting that it was “handled entirely by an outside vendor.”

The spokesperson pointed to a notice on the Sanitation Department’s website that states that the vendor is “failing to fulfill some orders at this time” and that DSNY “is 100% committed to finding a solution.”

In addition, the spokesperson said that no homeowners are required to use the official NYC bins at this time, and that many bins are available at Home Depot stores around the New York City area.

When it comes to concerns about fines, the agency representative said that no one waiting on a bin they ordered would receive a fine, explaining that the city enforcement system has the list of bin orders, which would automatically prevent a fine being issued to someone with an open order.

The spokesperson said that Sanitation is working to get delivery up and running again, but added that anyone looking for a refund can contact the vendor, OTTO USA, at info@otto-usa.com.

A spokesperson for the company issued the following statement:

“As the manufacturer, seller, and distributor of the official NYC Bin, we are committed to restoring home delivery as quickly as possible to ensure the success of this important program. There is no shortage of bins, which are available at every New York City-area Home Depot location. We thank New Yorkers for their patience as we work to resolve this issue.”