University of Rochester Medicine Strong Memorial Hospital President and CEO Kathy Parrinello explains how it includes eight hospitals and focuses on various healthcare needs, from emergencies to outpatient care. She shares how the hospital uses lean methodologies to manage emergency departments, encouraging patients with minor illnesses to use urgent care to free up resources for more critical cases.
Parrinello also emphasizes that overcrowding is a significant issue due to a regional shortage of inpatient beds. She mentions how technology has improved communication and efficiency, enabling remote consultations and better bed management.
You can watch the full interview above. And be sure to tune in for a look inside the biggest issues impacting upstate New York, on In Focus with JoDee Kenney — every Sunday on Spectrum News 1.