STATEN ISLAND, N.Y. — Costco is tossing out paper order forms in favor of a digital system that can places orders with a few taps of a finger.
A new feature on the warehouse chain’s website and mobile app will allow customers to place orders — including custom instructions — for their scrumptious cakes and tasty deli trays.
This is a swift turn away from the paper forms customers would need to fill out in person at their local Costco store.
According to Fox Business, Costco CEO Ron Vachris said the following: “Very excited about what we have coming in the app… So many of the things that we’ve heard from our members that could be a little bit clunky are now moving to a digital state, and we’re seeing great adoption right out of the chute.”
When this adaption of their ordering system will activate is still a mystery.
Furthermore, it’s not clear if that same 24-hour to 48-hour order notice will still be in effect with the digital ordering.
Whether or not food court orders could be transitioned to a similar online ordering system is also in question. Traditionally, customers need to go to the food court to order everything other than a pizza in advance.
Pizza orders can typically be called in to a customer’s local Costco for pickup.
The paper order forms have been somewhat of a point of contention for Costco shoppers who don’t necessarily live around the corner from a location. Many complain of needing to take two trips to Costco to get a cake: One time to order, and another time to pick up the baked goods.