if people have ever asked nypd for directions when they’re actively working a parade or event you understand they literally know nothing, have no information, and aren’t educated or directed on the situations they’re handling
imagine both the action/lack of information provided to individuals in the case of homelessness – replacing it with a group that actually has answers, can provide help, and has basic training on customer service/community relations will provide the opportunity for it to be so much more impactful