Boscov?s Department Store, LLC announced a new technology partnership with Manhattan Associates Inc. to modernize the department store?s ecommerce fulfillment. This partnership will drive greater efficiency across its store network to deliver an enhanced and seamless customer experience. Boscov?s has selected Manhattan?s ActiveOrder?
to provide a unified view of inventory across its stores to better orchestrate and optimize ecommerce fulfillment as well as provide proactive and seamless customer service. By bringing order management, store fulfillment and customer service onto a single cloud-native platform, Manhattan Associates Inc. and Boscov?s Department Store, LLC will help ensure that the items being promised during order capture are fulfilled from the most optimal location. This will ensure the customer promise is met, while improving productivity, visibility, and customer service across the stores that fulfill orders.
The implementation will focus on driving higher throughput and inventory accuracy in Boscov?s stores, while enabling flexible fulfillment options, including ship from store and buy online, pick up in store, without sacrificing control or margin. With a cloud-based solution delivering automatic, quarterly system updates, Boscov?s Department Store, LLC will have the latest capabilities as its business evolves. By unifying how Boscov?s Department Store, LLC allocates and fulfills inventory across its stores, products can be kept closer to customers, reduce out-of-stocks and deliver a smoother omnichannel experience across stores.
In addition to improving service and speed for shoppers, Boscov?s Department Store, LLC can also better utilize labor and capacity in its stores, simplify IT complexity and lay the foundation for a more unified and seamless customer experience in-store and online.