There are few things more stressful than being at the airport, hearing that boarding has started, and realizing you haven’t eaten yet. Do you make a run for the nearest restaurant? Risk missing your boarding group? Or just resign yourself to an overpriced bag of chips from the convenience store next to your gate?
United Airlines is testing an idea that could make that airport dilemma a whole lot easier.
Your Gate Could Become the Pickup Window
United is experimenting with a new service that lets eligible passengers order food, drinks and even a few travel necessities through the United app before boarding.
The best part? Instead of wandering around the terminal looking for your order, you can pick it up near your gate.
The pilot is currently running at Newark Liberty International Airport in Terminal C, covering select flights and designated gates.
So, theoretically, your airport routine could look something like this:
Check your flight.
Get the notification.
Order your food.
Walk to your gate.
Pick it up.
No frantic detour across the terminal required.
And It’s Not Just Sandwiches
The service isn’t limited to the usual airport snack lineup.
Depending on what’s available, passengers can order things like sandwiches, salads, drinks, kids’ meals, chips and candy. But United is also thinking beyond food, offering practical items such as charging cords, travel pillows and select over-the-counter medications.
And honestly, that’s where this idea gets interesting.
Because forgetting lunch is annoying.
Forgetting your phone charger when you’re about to spend three hours on an airplane?
Newark Is Just the Test Run
United picked Newark for the pilot in part because it’s a massive connecting hub where travelers can find themselves with very little time between flights.
The initial program involves up to nine designated gates in Terminal C, with United working alongside airport hospitality company OTG and participating restaurants to prepare and move the orders.
The airline plans to bring the pilot to Houston later this year, where the experience could include more restaurant choices and the possibility of having food delivered directly to the gate.
If travelers like it, United could eventually expand the service to other airports.