SPRINGFIELD, Mo. (KY3) -Customers of Queen City Disposal are asking questions after receiving notice of a partnership between the company and Republic Services.
The partnership was announced in a letter mailed to Queen City’s customers. Part of the letter reads: “Republic Services is excited to partner with Queen City Disposal to continue providing recycling waste, yard waste, and collection services.”
Republic Services Letter to Queen City Disposal Customers(Rafael Granados)
The short letter from Republic Services, one of the largest waste disposal organizations in the country, said customers can expect the same quality of service and no price increases for a year.
The letter did not provide a reason for the partnership, but it does state the transition will become effective Monday.
Republic Services Letter to Queen City Disposal Customers(Rafael Granados)
Rafael Granados, a former Queen City customer, said he was disappointed when he received the notice.
“I was kind of disappointed when I got that merger notification. My first thought was I just have to cancel,” Granados said.
Granados also spoke about customer service.
“Normally, when you have trash services, you don’t really think about customer service. You just expect it to be picked up and never call them, but customer service definitely does matter,” Granados said.
The Republic Services website includes a page about acquisitions. It says the company grows its business by acquiring well-established waste and recycling companies and integrating them into its organization.
The company’s letter described the transition as a partnership. It is unclear whether the arrangement is an acquisition or a takeover.
Nancy Patterson, another former Queen City customer, said she chose Queen City in July because it is a local company.
“I chose Queen City in July because they’re a local company and I want to stay with a local company,” Patterson said.
Patterson said that when she called to cancel her service, Queen City told her it would charge a $30 bin pickup and cleaning fee.
“I was not pleased paying $15 to have it delivered, $30 to have it picked up, and I asked what the pickup charge was for, and they said to clean the trash can,” Patterson said.
Multiple attempts were made to reach Queen City Disposal and Republic Services. Neither responded.
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