![\"\"](\"https:\/\/www.newsbeep.com\/us-ny\/wp-content\/uploads\/2026\/01\/Icy-Overpass-W37_3843.jpeg\")
Melinda Caudill has called 311 twice about conditions on the south side of W37th Street\u2019s elevated bridge section. Photo: Catie Savage<\/p>\nPedestrians crossing W37th Street near the Lincoln Tunnel are being forced into live traffic lanes after an icy sidewalk went uncleared during recent snowfall \u2014 and a reader says 311 told her it could take 72 hours to address.<\/p>\n
Melinda Caudill has called 311 twice about conditions on the south side of W37th Street\u2019s elevated bridge section. Photo: Catie Savage<\/p>\n
\u201cIt\u2019s just complete ice,\u201d said Hell\u2019s Kitchen resident Melinda Caudill, who lives on W37th Street between 9th and 10th Avenues. \u201cIt\u2019s dangerous to the point that people are walking in the street.\u201d<\/p>\n
Melinda reached out to W42ST after calling 311 twice about the conditions on the south sidewalk of the elevated bridge section along W37th Street \u2014 the stretch that carries traffic toward the Lincoln Tunnel and runs alongside major Port Authority construction work tied to the long-planned replacement of the Port Authority Bus Terminal.<\/p>\n
\u200b\u200bIn a video shared with W42ST, pedestrians can be seen stepping into the active roadway because the south sidewalk on the West 37th Street bridge is snow-packed and icy, leaving little safe space to pass. In contrast, the north sidewalk \u2014 within the adjacent construction zone and closed to pedestrian traffic \u2014 appeared clear, and in at least one section, treated with salt.<\/p>\n
When W42ST visited the bridge early Monday evening, the south sidewalk was still slick with a thick layer of ice and packed snow. We watched several people lose their footing as they tried to cross, and saw multiple pedestrians step off the sidewalk into the street to avoid the worst patches.<\/p>\n
![\"\"](\"https:\/\/www.newsbeep.com\/us-ny\/wp-content\/uploads\/2026\/01\/Icy-Overpass-W37_3840.jpeg\")
<\/p>\n
![\"\"](\"https:\/\/www.newsbeep.com\/us-ny\/wp-content\/uploads\/2026\/01\/Icy-Overpass-W37_3848.jpeg\")
\nThe south sidewalk is covered in a thick sheet of ice while the north sidewalk, which is in a construction zone and closed to pedestrians, is completely clear. Photos: Catie Savage<\/p>\n
\u201cWe don\u2019t have anywhere to walk other than the street or on a very, very dangerous sidewalk,\u201d Melinda said. \u201cI\u2019ve never seen it this bad.\u201d<\/p>\n
According to Melinda, 311 told her that sidewalk clearing was not the City\u2019s responsibility and advised her to call back if conditions persisted after 72 hours. But she said the combination of winter weather, ongoing construction and limited pedestrian space means the situation is hazardous in real time \u2014 especially for older residents, families and anyone with mobility issues.<\/p>\n
![\"\"](\"https:\/\/www.newsbeep.com\/us-ny\/wp-content\/uploads\/2026\/01\/20260119_icy-sidewalks-hells-kitchen_jorge.corona_009.jpg\")
A man walking his dog on the icy south sidewalk on W37th between 9th and 10th Avenues. Photo: Jorge Corona<\/p>\n