Lisa Menken, of Lake Ronkonkoma, joins a growing list of Gallery Furniture customers who turned to News 12 after having trouble with their purchases from the Medford store.<\/p>\n
In May 2023, Menken says she ordered a bed, couch, table and TV stand.<\/p>\n
She says the couch and TV stand never came, and the mattress and table that were delivered were the wrong products.<\/p>\n
“I’m not rich, $4,700 to me is a big deal,” said Menken. <\/p>\n
As News 12 has reported, a number of people claim their furniture either never arrived, was damaged, or took about a year to be delivered.<\/p>\n
News 12 has now uncovered nearly 60 complaints with New York State and Suffolk County against the business since 2020.<\/p>\n
The New York State Attorney General’s Office says that they received 17 complaints against Gallery Furniture since 2021 and have referred the complaints to Suffolk County Consumer Affairs.<\/p>\n
The Suffolk County executive’s office said in a statement:<\/p>\n
“The Suffolk County Department of Consumer Affairs has an active investigation into this matter. Additional hearings are scheduled for November 2025.”<\/p>\n
In documents News 12 obtained, Suffolk Consumer Affairs has 10 open complaints against Gallery Furniture that are under investigation.<\/p>\n
Of the 48 complaints that have been closed, 21 were about failure to deliver and 12 were about failure to refund customers. <\/p>\n
The owner of Gallery Furniture tells News 12 they offer customers loaner furniture until their orders arrive and are doing everything they can to reduce delivery delays.<\/p>\n","protected":false},"excerpt":{"rendered":"Lisa Menken, of Lake Ronkonkoma, joins a growing list of Gallery Furniture customers who turned to News 12…\n","protected":false},"author":2,"featured_media":19102,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[6526,745,9,11,10,49,51,50],"class_list":{"0":"post-19101","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-new-york","8":"tag-complaint","9":"tag-investigation","10":"tag-new-york","11":"tag-new-york-headlines","12":"tag-new-york-news","13":"tag-new-york-state","14":"tag-new-york-state-headlines","15":"tag-new-york-state-news"},"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/posts\/19101","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/comments?post=19101"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/posts\/19101\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/media\/19102"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/media?parent=19101"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/categories?post=19101"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/tags?post=19101"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}