BRONX, N.Y. (PIX11) \u2014 At the Webster Houses, families say every time they turn on their faucets, it\u2019s a guessing game. Will it be hot or freezing cold?<\/p>\n
A longtime tenant, Michelle Alvarado, reached out to PIX11 News for help after years of unreturned calls and unanswered repair tickets.<\/p>\n
More Local News <\/a><\/p>\n PIX11\u2019s Monica Morales visited the building, but the hot water was running. Residents, however, say that it is never consistent.<\/p>\n Mileya Ellis and her three-year-old daughter Zariya told us it\u2019s been off and on for weeks, forcing them to boil water just to bathe and clean.<\/p>\n A NYCHA spokesperson tells PIX11 News, \u201cNYCHA is in the process of replacing a broken lock at Webster Houses. Additionally, we have made contact with the residents experiencing issues with heat and hot water, and can confirm that there are no outages at this time. NYCHA\u2019s Heat Team will continue to follow up. Residents with heat or hot water concerns are encouraged to call the Customer Contact Center at 718-707-7771 or submit work tickets through the MyNYCHA application.\u201d<\/p>\n If you have a story, reach out to Monica Morales at\u00a0monica@pix11.com<\/a>.<\/p>\n Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.<\/p>\n