{"id":200846,"date":"2026-04-17T16:16:36","date_gmt":"2026-04-17T16:16:36","guid":{"rendered":"https:\/\/www.newsbeep.com\/us-ny\/200846\/"},"modified":"2026-04-17T16:16:36","modified_gmt":"2026-04-17T16:16:36","slug":"dairy-queen-is-putting-an-ai-chatbot-in-its-drive-thrus","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/us-ny\/200846\/","title":{"rendered":"Dairy Queen is putting an AI chatbot in its drive-thrus"},"content":{"rendered":"<p class=\"duet--article--dangerously-set-cms-markup duet--article--standard-paragraph _1ymtmqpi _17nnmdy1 _17nnmdy0 _1xwtict1\">Dairy Queen is becoming the latest fast food chain to get in on AI, as it\u2019s <a href=\"https:\/\/www.businesswire.com\/news\/home\/20260416628439\/en\/Dairy-Queen-Partners-with-Presto-on-Voice-AI\" rel=\"nofollow noopener\" target=\"_blank\">bringing a chatbot to dozens<\/a> of its drive-thrus across the US and Canada. It aims to help speed up drive-thru service and \u201cencourage customers to add more food to their orders,\u201d according to <a href=\"https:\/\/www.wsj.com\/business\/hospitality\/next-time-you-order-a-dairy-queen-blizzard-you-may-be-talking-to-ai-59518c93\" rel=\"nofollow noopener\" target=\"_blank\">The Wall Street Journal<\/a>.<\/p>\n<p class=\"duet--article--dangerously-set-cms-markup duet--article--standard-paragraph _1ymtmqpi _17nnmdy1 _17nnmdy0 _1xwtict1\">Following a test last year, Dairy Queen is widely launching the tech built by Presto, an AI company that already works with chains like Carl\u2019s Jr., Hardee\u2019s, Taco John\u2019s, and Fazoli\u2019s. In 2023, a report from Bloomberg revealed that Presto\u2019s <a href=\"https:\/\/www.theverge.com\/2023\/12\/8\/23993427\/artificial-intelligence-presto-automation-fast-food-drive-thru-philippines-workers\" rel=\"nofollow noopener\" target=\"_blank\">AI drive-thrus may actually be assisted by human workers<\/a> based in locations like the Philippines.<\/p>\n<p class=\"duet--article--dangerously-set-cms-markup duet--article--standard-paragraph _1ymtmqpi _17nnmdy1 _17nnmdy0 _1xwtict1\">Presto\u2019s chatbot takes orders correctly about 90 percent of the time, The Wall Street Journal reports. Kevin Baartman, Dairy Queen\u2019s executive vice president of IT, tells The Journal that the company tested the AI chatbot on a day when the chain offered free ice cream cones to customers and that \u201cthe bots responded to lines of cars and never got crabby.\u201d<\/p>\n<p class=\"duet--article--dangerously-set-cms-markup duet--article--standard-paragraph _1ymtmqpi _17nnmdy1 _17nnmdy0 _1xwtict1\">Dairy Queen doesn\u2019t specify the locations of its new AI drive-thrus, only that rollout will launch in \u201cselect\u201d franchises across the US and Canada.<\/p>\n","protected":false},"excerpt":{"rendered":"Dairy Queen is becoming the latest fast food chain to get in on AI, as it\u2019s bringing a&hellip;\n","protected":false},"author":2,"featured_media":200847,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[37],"tags":[3250,9,24,12,63,122,124,123],"class_list":{"0":"post-200846","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-queens","8":"tag-ai","9":"tag-new-york","10":"tag-new-york-city","11":"tag-news","12":"tag-nyc","13":"tag-queens","14":"tag-queens-headlines","15":"tag-queens-news"},"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/posts\/200846","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/comments?post=200846"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/posts\/200846\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/media\/200847"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/media?parent=200846"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/categories?post=200846"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/tags?post=200846"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}