{"id":234427,"date":"2026-05-17T09:52:37","date_gmt":"2026-05-17T09:52:37","guid":{"rendered":"https:\/\/www.newsbeep.com\/us-ny\/234427\/"},"modified":"2026-05-17T09:52:37","modified_gmt":"2026-05-17T09:52:37","slug":"a-look-at-albany-airports-therapy-and-comfort-dogs","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/us-ny\/234427\/","title":{"rendered":"A look at Albany Airport\u2019s therapy and comfort dogs"},"content":{"rendered":"<p><img alt=\"Therapy dogs, Rosie and Ferra, greet travelers as they come through TSA at the Albany International Airport.\" loading=\"eager\" fetchpriority=\"high\"   style=\"aspect-ratio:3 \/ 2\" class=\"x100 y100 opc bgpc ofct bgsct block bg-black mnh0px fill\"\/><\/p>\n<p>Therapy dogs, Rosie and Ferra, greet travelers as they come through TSA at the Albany International Airport.<\/p>\n<p>Kristi Gustafson Barlette\/Times Union<img alt=\"Airport volunteer Terry Brown talks with travelers at the Albany International Airport. His therapy dogs, Rosie and Ferra, comfort travelers and perform tricks \u2014 including math \u2014 as part of the airport's canine program.\u00a0\" loading=\"lazy\"   style=\"aspect-ratio:3 \/ 2\" class=\"x100 y100 opc bgpc ofct bgsct block bg-black mnh0px fill\"\/><\/p>\n<p>Airport volunteer Terry Brown talks with travelers at the Albany International Airport. His therapy dogs, Rosie and Ferra, comfort travelers and perform tricks \u2014 including math \u2014 as part of the airport&#8217;s canine program.\u00a0<\/p>\n<p>Kristi Gustafson Barlette\/Times Union<img alt=\"Airport volunteer Terry Brown walks with his dogs Rosie and Ferra, certified therapy dogs with the airport\u2019s canine program.\u00a0\" loading=\"lazy\"   style=\"aspect-ratio:3 \/ 2\" class=\"x100 y100 opc bgpc ofct bgsct block bg-black mnh0px fill\"\/><\/p>\n<p>Airport volunteer Terry Brown walks with his dogs Rosie and Ferra, certified therapy dogs with the airport\u2019s canine program.\u00a0<\/p>\n<p>Kristi Gustafson Barlette\/Times Union<\/p>\n<p>For travelers moving through Albany International Airport, stress often arrives before the plane leaves the ground.\u00a0<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/cdn-channels-pixel.ex.co\/events\/0012000001fxZm9AAE?integrationType=DEFAULT&amp;template=design%2Farticle%2Fplatypus_two_column.tpl\" alt=\"\" class=\"x1px y1px vh abs\" aria-hidden=\"true\" width=\"1\" height=\"1\"\/><\/p>\n<p>There are security lines, delays, gate changes and the general anxiety that can come with flying. But tucked between the rolling suitcases and departure boards is a group of volunteers working to make the experience a little calmer\u00a0\u2014 one wagging tail at a time.<\/p>\n<p class=\"uiTextSmall f aic jcc\">Article continues below this ad<\/p>\n<p>The airport\u2019s <a href=\"https:\/\/www.albanyairport.com\/accessibility-ada\/therapy-dogs\" data-link=\"native\" class=\"\" rel=\"nofollow noopener\" target=\"_blank\">Canine Ambassador Service Program<\/a>, launched in 1997, was among the first airport therapy dog programs in the country. Albany was the second airport to introduce the concept, following Los Angeles International Airport. Today, the Capital Region program includes 31 volunteer handlers and 36 certified therapy dogs who roam the terminal offering comfort, distraction and companionship to passengers and airport staff.<\/p>\n<p>\u201cThe dogs change the mood almost immediately,\u201d said Terry Brown of\u00a0Latham, one of the program\u2019s volunteer handlers. \u201cPeople smile. They stop what they\u2019re doing. Sometimes they tell you about a dog they lost years ago. Sometimes they just need a moment to breathe.\u201d<\/p>\n<p>Brown regularly walks the terminal with his two Shelties, Rosie and Ferra. Rosie, 9, has completed more than 600 therapy visits through the airport and other community settings, while Ferra, 8, has logged more than 450 visits. Brown is a retired copy editor and <a href=\"https:\/\/www.timesunion.com\/author\/terry-brown\/\" data-link=\"native\" class=\"\" rel=\"nofollow noopener\" target=\"_blank\">current military columnist<\/a> with the Times Union.<\/p>\n<p>But Brown said the program is about far more than greeting travelers.<\/p>\n<p class=\"uiTextSmall f aic jcc\">Article continues below this ad<\/p>\n<p>Make the Times Union a Preferred Source on Google to see more of our journalism when you search.<\/p>\n<p><a href=\"https:\/\/www.google.com\/preferences\/source?q=timesunion.com\" data-link=\"native\" role=\"button\" aria-label=\"Add Preferred Source\" class=\"td300 cp f aic jcc disabled:cd wsn px24 y40px px16 py8 buttonSm fs13 xs:fs16 xs:buttonLg bg-primaryAccessible hover:o80 c-white disabled:bg-gray300 disabled:c-gray600 border bn tac br2\"><\/p>\n<p>Add Preferred Source<\/p>\n<p><\/a><\/p>\n<p>\u201cPeople travel for all kinds of reasons,\u201d he said. \u201cSometimes they\u2019re grieving. Sometimes they feel guilty leaving their own pets behind. Sometimes they\u2019re just stressed or bored during delays. The dogs give them something positive.\u201d<\/p>\n<p>The importance of the program became especially clear during the COVID-19 pandemic, when therapy dogs were temporarily unable to work inside the airport.<\/p>\n<p>When people started traveling again, regular travelers familiar with the dogs at Albany International were begging for the canines to come back, Brown said. The animals\u2019 presence relieves stress when going through TSA checkpoints and the frustrations people face when they travel. It gives them an uplifting distraction. Often, he said, seeing the dogs prompts smiles and laughter. It makes the airport experience a pleasant one.<\/p>\n<p class=\"uiTextSmall f aic jcc\">Article continues below this ad<\/p>\n<p>\u201cFor every person who loves the experience of air travel, there is someone else who finds it stressful. At an airport that welcomes more than 3 million travelers each year, anything we can do to ease that stress and bring a little comfort to the journey matters,\u201d said Matt Hunter, the airport\u2019s spokesperson.<\/p>\n<p>\u201c(Our) beloved therapy dogs have brought countless smiles to our travelers\u2019 faces and helped make the airport experience feel a little calmer, friendlier and more welcoming.\u201d<\/p>\n<p>On a recent weekday morning, passengers repeatedly stopped Brown and his dogs before the trio could make it more than a few feet through the terminal. People crouched down to pet Rosie and Ferra. Adults snapped photos. Others stood back and watched, lingering for a few extra moments.<\/p>\n<p>\u201cYou can see the stress leave their faces,\u201d Brown said.<\/p>\n<p class=\"uiTextSmall f aic jcc\">Article continues below this ad<\/p>\n<p>The airport\u2019s therapy dogs are screened before joining the program. Each dog must be certified through a therapy dog organization, have updated health records and demonstrate the ability to remain calm in busy public settings and not react to other dogs\u00a0\u2014 including service animals and dogs at the airport with law enforcement.\u00a0<\/p>\n<p>\u201cWe make sure they interact well with people and don\u2019t react to public distractions,\u201d Brown said.\u00a0<\/p>\n<p>Many of the dogs also perform tricks, something that is especially popular during delays and cancellations.\u00a0Rosie and Ferra can respond to written commands such as \u201cwalk\u201d and \u201cwave\u201d and solve simple math problems by tapping out answers with their paws \u2014 a skill Brown said developed accidentally while training one of his previous rescue dogs.<\/p>\n<p>\u201cI taught him to count using his paw because you can\u2019t have a therapy dog barking in a hospital or school,\u201d Brown said. \u201cThen I realized he could add and subtract.\u201d<\/p>\n<p class=\"uiTextSmall f aic jcc\">Article continues below this ad<\/p>\n<p>This sounds unbelievable, we know, but check out the video accompanying this story, and you\u2019ll see the impressive skills\u00a0\u2014 including the ability to figure out the square root of numbers\u00a0\u2014 \u00a0in action.\u00a0<\/p>\n<p>The program\u2019s impact extends beyond passengers. Therapy dogs visit airport employees and support staff, who face their own long hours and, sometimes, stressful days behind the scenes.<\/p>\n<p>For Brown, the work centers on connection more than anything else.<\/p>\n<p class=\"uiTextSmall f aic jcc\">Article continues below this ad<\/p>\n<p>\u201cYou never know what kind of day someone is having when they walk into an airport,\u201d he said. \u201cIf the dogs can make it a little better, then we\u2019ve done something worthwhile.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"Therapy dogs, Rosie and Ferra, greet travelers as they come through TSA at the Albany International Airport. Kristi&hellip;\n","protected":false},"author":2,"featured_media":234428,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[30394,844,610,9,11,10,49,51,50,608],"class_list":["post-234427","post","type-post","status-publish","format-standard","has-post-thumbnail","category-new-york","tag-alco","tag-latestnews","tag-local","tag-new-york","tag-new-york-headlines","tag-new-york-news","tag-new-york-state","tag-new-york-state-headlines","tag-new-york-state-news","tag-transportation"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/posts\/234427","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/comments?post=234427"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/posts\/234427\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/media\/234428"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/media?parent=234427"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/categories?post=234427"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/tags?post=234427"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}