{"id":294814,"date":"2026-07-13T20:34:08","date_gmt":"2026-07-13T20:34:08","guid":{"rendered":"https:\/\/www.newsbeep.com\/us-ny\/294814\/"},"modified":"2026-07-13T20:34:08","modified_gmt":"2026-07-13T20:34:08","slug":"mamdanis-new-pit-crew-tech-teams-to-help-new-york-agencies-improve-digital-services","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/us-ny\/294814\/","title":{"rendered":"Mamdani’s new ‘PIT Crew’ tech teams to help New York agencies improve digital services"},"content":{"rendered":"

New York Mayor Zohran Mamdani and Lisa Gelobter, the city\u2019s chief technology officer, announced on Monday the launch of the Public Interest Technology Crew, or PIT Crew<\/a>, initiative, a new program that will pair teams of in-house technologists with city agencies to solve problems with digital services.<\/p>\n

The administration shared<\/a> the news from Coney Island\u2019s Luna Park on Monday after Mamdani and his team rode go-karts around the park\u2019s raceway. Mamdani shared that the PIT Crew teams will feature product managers, designers, engineers, user researchers and data experts that will help city agencies to design, build and launch digital products quickly. The teams will allow agencies to move quickly on implementing new technology solutions, enabling them to move from idea to implementation in a matter of months, city officials said in a news release<\/a>.<\/p>\n

There will be a total of five PIT Crews, the release said. The first is tasked with building an online portal in collaboration with the city Department of Consumer and Worker Protection to support the mayor\u2019s \u201cClick to Cancel<\/a>\u201d consumer protections, which were announced Friday. The \u201cClick to Cancel\u201d rule<\/a> requires businesses in the city to provide a straightforward way for consumers to cancel their subscription-based services. And the online portal will allow New Yorkers to easily file complaints against companies that violate the rule or trap customers in hard-to-cancel, costly subscriptions.<\/p>\n

Three other teams will be directed to advance the mayor\u2019s priorities of affordability and public excellence. The fifth PIT Crew will work with the Mayor\u2019s Fund to Advance New York City, a nonprofit that was established to promote partnerships between the\u00a0city\u00a0and the private sector. It will receive support from The Rockefeller Foundation.<\/p>\n

\u201cGovernment should be as responsive and innovative as the people it serves,\u201d Mamdani said in the news release. \u201cNew Yorkers should not be forced to navigate systems that are confusing, outdated and burdened by bureaucracy. The PIT Crew turns that model on its head. These teams will move quickly and deliberately to solve real problems, make City government easier to use, deliver for working New Yorkers and advance our agenda of affordability and public excellence. It\u2019s fitting that our first project will enforce our Click to Cancel law by making it easier to hold companies accountable when they engage in predatory practices to squeeze working people.\u201d<\/p>\n

Gelobter, who serves as commissioner of the city\u2019s Office of Technology and Innovation, added that as technology becomes a more crucial part of delivering government services, making those services easier for residents to access and use should be an equal priority.<\/p>\n

\u201cEvery confusing process, unnecessary step or difficult interaction makes government harder to navigate. Every simpler experience strengthens trust. New Yorkers shouldn\u2019t have to understand how government is organized to get the services they need,\u201d Gelobter said in the release. \u201cOur job is to make government work better for people. The PIT Crew gives us a new way to do that \u2014 partnering with agencies to understand problems, rapidly test ideas, launch solutions, learn from real users and prove what works. By demonstrating better ways of solving public problems, we can help agencies move faster and give New Yorkers the government they deserve.\u201d<\/p>\n

The city is hiring<\/a> experienced product managers, software engineers, designers, user researchers, service designers and other technologists to join its PIT Crews.<\/p>\n

\t\t\t\t\t\"Keely<\/p>\n

\n\t\t\tWritten by Keely Quinlan
\n\t\t\tKeely Quinlan reports on privacy and digital government for StateScoop. She was an investigative news reporter with Clarksville Now in Tennessee, where she resides, and her coverage included local crimes, courts, public education and public health. Her work has appeared in Teen Vogue, Stereogum and other outlets. She earned her bachelor\u2019s in journalism and master\u2019s in social and cultural analysis from New York University.\t\t<\/p>\n","protected":false},"excerpt":{"rendered":"New York Mayor Zohran Mamdani and Lisa Gelobter, the city\u2019s chief technology officer, announced on Monday the launch…\n","protected":false},"author":2,"featured_media":294815,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[5063,55974,9,24,55,54,8365,56,112382,112383],"class_list":["post-294814","post","type-post","status-publish","format-standard","has-post-thumbnail","category-new-york-city","tag-digital-services","tag-lisa-gelobter","tag-new-york","tag-new-york-city","tag-new-york-city-headlines","tag-new-york-city-news","tag-new-york-city-office-of-technology-and-innovation","tag-ny","tag-nyc-pit-crews","tag-public-interest-technology-crews"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/posts\/294814","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/comments?post=294814"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/posts\/294814\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/media\/294815"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/media?parent=294814"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/categories?post=294814"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/tags?post=294814"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}