NEW YORK CITY (PIX11) \u2013 It’s like an HPD inspection on-demand.\u00a0<\/p>\n
The Mayor’s Office to Protect Tenants<\/a> is rolling out a new system that will allow tenants to schedule HPD inspections at their apartments, rather than playing a game of roulette.\u00a0<\/p>\n \u00a0Discover more local reporting on our homepage\u00a0<\/a><\/p>\n As it stands, when a tenant reports an issue to 311, HPD inspectors will just show up. It results in missed opportunities and issues unresolved, tenants say. Now, tenants will receive a text message with instructions to schedule the appointment.\u00a0<\/p>\n Cea Weaver, director of the Mayor’s Office to Protect Tenants, said the new system could start as soon as this fall. Later, the city may explore an online scheduling system, she said.\u00a0<\/p>\n “These improvements aim to reduce the percentage of complaints closed when an inspector is unable to access an apartment, which, in turn, is expected to decrease overall complaints from the same apartments over time,” the report reads.<\/p>\n Emily Rahhal is a digital reporter who has covered New York City since 2023 after reporting in Los Angeles for years. She joined PIX11 in 2024. See more of her work here <\/a>and follow her on Twitter here<\/a>.<\/p>\n Copyright 2026 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.<\/p>\n \u00a0For the latest news, weather, sports, and streaming video, head to PIX11.\u00a0<\/a><\/p>\n