{"id":306377,"date":"2026-07-27T10:26:08","date_gmt":"2026-07-27T10:26:08","guid":{"rendered":"https:\/\/www.newsbeep.com\/us-ny\/306377\/"},"modified":"2026-07-27T10:26:08","modified_gmt":"2026-07-27T10:26:08","slug":"elevator-issues-at-nyc-high-rise-mean-breakdowns-noises-and-taking-the-stairs-residents","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/us-ny\/306377\/","title":{"rendered":"Elevator issues at NYC high-rise mean breakdowns, noises \u2014 and taking the stairs: residents"},"content":{"rendered":"<p>Sometimes it\u2019s better to take the stairs!<\/p>\n<p>Residents at a Queens rental complex say elevators have been a scary, noisy mess for a decade \u2014 with locals trapped inside three times just last month.<\/p>\n<p>The pair of rent-stabilized, affordable buildings at Hunter\u2019s Point South in Long Island City have just nine <a href=\"https:\/\/nypost.com\/2026\/02\/09\/us-news\/broken-elevator-forced-nyc-man-81-to-building-roof-where-he-slipped-on-ice-and-died-sources\/\" rel=\"nofollow noopener\" target=\"_blank\">breakdown-prone elevators<\/a> for nearly 1,000 apartments \u2014 sometimes with no air conditioning or a working intercom, locals claimed.<\/p>\n<p>Matt Aaron, the head of the tenant association, stands in one of the Hunter\u2019s Point South building elevators. Marie Pohl\/NY Post<\/p>\n<p>Getting stuck in the elevator has become so common it\u2019s become \u201ca rite of passage,\u201d said Matt Aaron, a tenant association leader who has lived in the complex since 2018.<\/p>\n<p>\u201cIf you\u2019re stuck, too bad,\u201d said Aaron, 37, adding that the call button for help to the front desk doesn\u2019t always work when residents find themselves in a jam.<\/p>\n<p>\u201cThe management said they are monitoring the cameras \u2026 but the front desk staff has to attend to other duties,\u201d he added. <\/p>\n<p>\u201cWhen there is a problem, they don\u2019t take us seriously.\u201d<\/p>\n<p>Aaron claims that it has become a \u201crite of passage\u201d to get stuck in the elevators, which frequently break down. Marie Pohl\/NY Post<\/p>\n<p>Two of the nine long-plagued elevators finally received an upgrade last month after a cable snapped and <a href=\"https:\/\/www.cbsnews.com\/newyork\/news\/elevator-malfunctions-hunters-point-south-commons\/\" target=\"_blank\" rel=\"noopener nofollow\">trapped a woman and child between floors in 2024<\/a> \u2014 but even the upgraded cars have since trapped other victims, tenants said.<\/p>\n<p>\u201cNone of the elevator buttons worked,\u201d said one resident, who said she was trapped in an upgraded elevator on June 14.<\/p>\n<p>She was able to use the call button to call the front desk \u2014 which <a href=\"https:\/\/nypost.com\/tag\/elevators\/\" rel=\"nofollow noopener\" target=\"_blank\">allegedly alerted the elevator company<\/a> before the FDNY.<\/p>\n<p>Tenants claim they are still encountering issues, even after two of the nine elevators were upgraded. Marie Pohl\/NY Post<\/p>\n<p>\u201cEventually they got no response from the elevator company \u2014 makes sense, it was 11 p.m. \u2014 so they called the FDNY, and they broke me out a few minutes later,\u201d she said.<\/p>\n<p>Several residents lamented to The Post about recurring outages, leaving some lifts to only stop at certain floors. They are routinely out of service altogether, residents said.<\/p>\n<p>\u201cOne of the elevators, for a good couple weeks, was literally dropping, like a bungee cord,\u201d resident Chris Szeles said.<\/p>\n<p>Szeles, 56, said she was stuck for more than an hour when the problems began 10 years ago \u2014 and now she and her husband try to avoid taking the elevators.<\/p>\n<p>\u201cMy husband takes the stairs when he can now, 29 flights,\u201d she said. \u201cHe\u2019ll be 60 next month. I have a bad knee.\u201d<\/p>\n<p>A request for comment from the building\u2019s management, Related Companies, was not immediately returned.<\/p>\n<p>A previous tenant of the building, who moved out in 2015, said her apartment shared a wall with the elevator \u2014 and that she was kept awake by vibrations and the sound of \u201cclinking, clanking, screws turning.\u201d<\/p>\n<p>Department of Buildings inspectors have <a href=\"https:\/\/nypost.com\/2019\/01\/01\/residents-at-troubled-housing-complex-fed-up-with-broken-elevator-chaos\/\" rel=\"nofollow noopener\" target=\"_blank\">issued at least four elevator-related violations to the development<\/a>, including one as recently as April.<\/p>\n<p>Residents said the perennial problem has led to late after-school pickups, 3 a.m. laundry runs and wait times of up to 45 minutes for elevators to arrive.<\/p>\n<p>Aaron noted that, when the elevators are late during the morning rush, tenants must often shell out on pricey Ubers to work \u2014 and during outages, the complex\u2019s elderly and disabled tenants are left stranded.<\/p>\n<p>Frank Llewellyn is one of the Hunter\u2019s Point South residents and relies on the elevators because of his \u201cbad knees.\u201d Marie Pohl\/NY Post<\/p>\n<p>Longtime resident Frank Llewellyn, 77, a campaign treasurer for Rep. Alexandria Ocasio-Cortez, said he had to walk up to the sixth floor with \u201cbad knees\u201d when all elevators that went to his floor were down.<\/p>\n<p>\u201cIt took me about 35 minutes,\u201d he said, \u201cbecause I do them one step at a time.\u201d\u00a0<\/p>\n<p>\u201cFor people who are disabled, elevators are their lifeline,\u201d Aaron said.<\/p>\n<p>Related, which received <a href=\"https:\/\/www.multihousingnews.com\/related-cos-jv-obtains-137m-for-queens-affordable-property\/\" target=\"_blank\" rel=\"noopener nofollow\">subsidies from the city for the development,<\/a> stayed silent on the issue for years until the elevator cable snapped in 2024, the tenant leader said.<\/p>\n<p>Residents held a media rally soon after to advocate for the much-needed repairs, and the announced upgrades this summer served as a beacon of hope \u2014 until the most recent string of outages renewed their concerns.<\/p>\n<p>\u201cWhen you get in these elevators, it\u2019s sad to say, you make sure you go to the bathroom because you don\u2019t know how long it will take,\u201d Aaron said.<\/p>\n","protected":false},"excerpt":{"rendered":"Sometimes it\u2019s better to take the stairs! Residents at a Queens rental complex say elevators have been a&hellip;\n","protected":false},"author":2,"featured_media":306378,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[10886,68,9090,57,9,197,56,63,65,64,122,10512,3006,7978,58],"class_list":["post-306377","post","type-post","status-publish","format-standard","has-post-thumbnail","category-new-york-city","tag-elevators","tag-exclusive","tag-long-island-city","tag-metro","tag-new-york","tag-new-york-city-life","tag-ny","tag-nyc","tag-nyc-headlines","tag-nyc-news","tag-queens","tag-related-companies","tag-residential-real-estate","tag-tenants","tag-us-news"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/posts\/306377","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/comments?post=306377"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/posts\/306377\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/media\/306378"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/media?parent=306377"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/categories?post=306377"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/tags?post=306377"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}