{"id":31772,"date":"2025-11-07T12:26:08","date_gmt":"2025-11-07T12:26:08","guid":{"rendered":"https:\/\/www.newsbeep.com\/us-ny\/31772\/"},"modified":"2025-11-07T12:26:08","modified_gmt":"2025-11-07T12:26:08","slug":"staten-island-transit-survey-riders-give-failing-grade-for-reliability","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/us-ny\/31772\/","title":{"rendered":"Staten Island transit survey: Riders give failing grade for reliability"},"content":{"rendered":"

STATEN ISLAND, N.Y. \u2014 Recently, Councilmember Kamillah Hanks, a Democrat representing the North Shore, released the results of a months-long transit survey on Staten Island<\/a>.<\/p>\n

Sporting a roughly 23% response rate, the 908 Staten Islanders who answered expressed a feeling that transit service in the borough needs improvement across a number of areas.<\/p>\n

\u201cStaten Islanders deserve a transportation system that works for them,\u201d said Hanks in a statement. \u201cThis survey makes one thing very clear: riders value our bus and ferry service, but they are frustrated and demanding improvements.\u201d<\/p>\n

Those who filled out the survey were asked to grade aspects of transportation on Staten Island with a simple A through F grading scale, with space given for answer explanations.<\/p>\n

Overall average grade <\/p>\n

Overall, riders most frequently gave a C grade to the local buses on Staten Island, a trend that has been somewhat reflected in surveys run by the Metropolitan Transportation Authority<\/a>.<\/p>\n

Reliability was one of the areas where Staten Island\u2019s transit was called out the most. The most frequent response was a grade of F, with respondents pointing to bus delays, long waits, and trip cancellations.<\/p>\n

Crowding was also an issue brought up by those who answered the survey. While the largest share of responses gave local buses a C grade, specific lines, like the S44 and S93, were mentioned as being consistently overcrowded, especially during school dismissal.<\/p>\n

Fare enforcement graded overwhelmingly low, with 40% of survey responses assigning a failing grade. <\/p>\n

Individual respondents pointed to passengers boarding through the back door without paying as a particular example of the low grade. <\/p>\n

High marks for OMNY<\/p>\n

The overwhelming majority of responses gave high marks to the MTA\u2019s OMNY system, which will replace the MetroCard beginning in 2026<\/a>.<\/p>\n

The survey noted, however, that many seniors and express bus riders have still not made the transition from MetroCards. <\/p>\n

Over 50% of respondents also said they would take advantage of a proposed fast ferry connection between Staten Island and Brooklyn<\/a>, something which Hanks has long supported<\/a>. <\/p>\n

Based on responses to the survey, Hanks made a number of recommendations for transportation in the borough, such as: deploying additional buses on critical routes; piloting higher occupancy \u201caccordion buses\u201d on certain routes; increasing transit security presence at key hubs; and starting on a local bus network redesign on Staten Island. <\/p>\n

According to a press release from Hanks\u2019 office, the survey results and findings have been shared with officials at the city\u2019s transportation agencies, like the MTA.<\/p>\n

MTA response<\/p>\n

\u201cWe appreciate Councilmember Hanks\u2019 commitment to transit riders and will review the survey results,\u201d MTA Spokesperson Eugene Resnick said when asked about the survey.<\/p>\n

The agency representative also pointed to the results of the MTA\u2019s customer satisfaction survey in the spring, where bus customer satisfaction was up across all boroughs, especially in areas like waiting times, travel times, service reliability, and crowding.<\/p>\n

\u201cThis survey is not the end \u2014 it\u2019s the beginning,\u201d Hanks said in a statement. \u201cWith this data in hand, we will push the MTA and City agencies to take action. Staten Islanders deserve faster, safer, cleaner, and more reliable transit, and I will keep fighting for that.\u201d<\/p>\n

If you purchase a product or register for an account through a link on our site, we may receive compensation. By using this site, you consent to our User Agreement<\/a> and agree that your clicks, interactions, and personal information may be collected, recorded, and\/or stored by us and social media and other third-party partners in accordance with our Privacy Policy.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"STATEN ISLAND, N.Y. \u2014 Recently, Councilmember Kamillah Hanks, a Democrat representing the North Shore, released the results of…\n","protected":false},"author":2,"featured_media":31773,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[39],"tags":[9,24,63,134,136,135],"class_list":["post-31772","post","type-post","status-publish","format-standard","has-post-thumbnail","category-staten-island","tag-new-york","tag-new-york-city","tag-nyc","tag-staten-island","tag-staten-island-headlines","tag-staten-island-news"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/posts\/31772","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/comments?post=31772"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/posts\/31772\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/media\/31773"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/media?parent=31772"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/categories?post=31772"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/tags?post=31772"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}