One of New York City\u2019s two emergency call centers broke down for several hours on Tuesday, keeping more than 1,000 911 calls from being heard by emergency operators, a City Hall spokesperson said.<\/p>\n
City Hall spokesperson Jeremy Edwards said the problem began at 3:13 a.m., when callers and 911 operators stopped being able to hear each other on \u201ccertain 911 calls\u201d that came through a communications router at a public safety answering center known as PSAC II in the Bronx.<\/p>\n
From then until 10:19 a.m., Edwards said around 1,700 of 5,659 calls that came into 911 were impacted.<\/p>\n
\u201cAfter accounting for alarm systems and duplicate calls, we believe up to 400 New Yorkers may have been unable to connect with a 911 call taker,\u201d he said.<\/p>\n
Edwards said the issue \u201chas since been resolved, and PSAC II is running normally.\u201d<\/p>\n
\u201cOur investigation into the circumstances of this incident is ongoing,\u201d he added. \u201cWe are focused on understanding exactly what happened, ensuring that affected callers receive the appropriate follow-up and taking all necessary steps to prevent this from happening again.\u201d<\/p>\n
It wasn\u2019t immediately clear whether anyone who called during the breakdown was unable to get an ambulance.<\/p>\n","protected":false},"excerpt":{"rendered":"One of New York City\u2019s two emergency call centers broke down for several hours on Tuesday, keeping more…\n","protected":false},"author":2,"featured_media":325112,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[39],"tags":[387,25,576,9,24,12,63,308,134,136,135,27],"class_list":["post-325111","post","type-post","status-publish","format-standard","has-post-thumbnail","category-staten-island","tag-app-public-safety","tag-app-top-stories","tag-erica-brosnan","tag-new-york","tag-new-york-city","tag-news","tag-nyc","tag-public-safety","tag-staten-island","tag-staten-island-headlines","tag-staten-island-news","tag-top-stories"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/posts\/325111","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/comments?post=325111"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/posts\/325111\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/media\/325112"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/media?parent=325111"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/categories?post=325111"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/tags?post=325111"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}