A breakdown in the city\u2019s 911 system blocked nearly 1,700 emergency calls for service for seven hours on Tuesday, affecting as many as 400 New Yorkers, according to the NYPD.<\/p>\n
A glitch in the system\u2019s Bronx call center, one of two in the five boroughs, disabled calls to 911 operators in parts of the Big Apple between 3:13 a.m. and 10 a.m. \u2014 with sources attributing the issue to a possible software failure and not a malicious cyber attack. <\/p>\n
The city maintains another Public Safety Answering Center in Brooklyn that was not affected. <\/p>\n
City officials said nearly 1,700 911 calls did not reach operators for seven hours on Tuesday morning. Christopher Sadowski for NY Post<\/p>\n
City officials are still trying to determine why the 911 call system failed for seven hours on Tuesday morning. Getty Images<\/p>\n
About 1,700 callers \u201cwere impacted,\u201d City Hall spokesman Jeremy Edwards told The Post on Wednesday, adding that \u201cwe believe up to 400 New Yorkers may have been unable to connect with a 911 call taker\u201d during the breakdown.<\/p>\n
He said the problem also resulted in operators not being able to hear callers.<\/p>\n
A total of 5,659 calls for EMS, FDNY and NYPD response came into the 911 system during the time it was down.<\/p>\n
\u201cThe issue has since been resolved, and PSAC II is running normally,\u201d Edwards said in a statement. \u201cAll 911 calls have been connected and responded to by a call taker since 10:19 a.m. yesterday.<\/p>\n
Public Safety Answering Center II in the Bronx is one of two 911 call centers in the five boroughs. City of New York<\/p>\n
\u201cWe performed intensive overnight testing on the system, and are monitoring the call delivery, traffic paths, and volume 24\/7 in close coordination with our technical providers to ensure there are no additional service impacts,\u201d Edwards said. <\/p>\n
The Big Apple overhauled its antiquated 911 system beginning in 2004, under then-Mayor Michael Bloomberg. <\/p>\n