{"id":342453,"date":"2026-09-10T02:14:15","date_gmt":"2026-09-10T02:14:15","guid":{"rendered":"https:\/\/www.newsbeep.com\/us-ny\/342453\/"},"modified":"2026-09-10T02:14:15","modified_gmt":"2026-09-10T02:14:15","slug":"news-12-bronx-new-details-released-on-nearly-7-hour-911-center-outage-in-the-bronx-2","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/us-ny\/342453\/","title":{"rendered":"News 12 | Bronx | New Details Released On Nearly 7 Hour 911 Center Outage In The Bronx"},"content":{"rendered":"

New information is emerging about the nearly seven-hour outage that disrupted service at a Bronx 911 call center last month, affecting hundreds of callers and leaving some unable to reach emergency dispatchers.<\/p>\n

The outage occurred at the center on Marconi Street and began at 3:13 a.m. on Aug. 18. Service was not fully restored until 10:19 a.m., according to city officials.<\/p>\n

As News 12 previously reported<\/a>, callers and dispatchers were unable to hear one another on nearly 1,700 calls during the disruption.<\/p>\n

Officials said some of those calls were duplicate reports or automatically generated alarm system notifications.<\/p>\n

During a public hearing Tuesday, city public safety leaders revealed that 319 people were directly impacted by the outage. More than 100 callers never successfully connected with a 911 operator. <\/p>\n

Leaders said the failure was caused by a technology upgrade that inadvertently disrupted the system. The issue went undetected for several hours before it was identified and resolved.<\/p>\n

The NYPD said officers and dispatchers later called back several hundred people whose calls had been dropped during the outage.<\/p>\n

However, officials have not yet provided details on what happened to the remaining missed calls or whether all affected callers were ultimately contacted.<\/p>\n

An investigation into the outage and the city’s emergency response systems remains ongoing.<\/p>\n","protected":false},"excerpt":{"rendered":"New information is emerging about the nearly seven-hour outage that disrupted service at a Bronx 911 call center…\n","protected":false},"author":2,"featured_media":342454,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[9,11,10],"class_list":["post-342453","post","type-post","status-publish","format-standard","has-post-thumbnail","category-new-york","tag-new-york","tag-new-york-headlines","tag-new-york-news"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/posts\/342453","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/comments?post=342453"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/posts\/342453\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/media\/342454"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/media?parent=342453"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/categories?post=342453"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/tags?post=342453"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}