\nManhattan Associates Inc.<\/a> (NASDAQ: MANH<\/a>) today announced that Pacsun,<\/a> a leading youth fashion retailer, has successfully deployed Manhattan Active\u00ae Point of Sale<\/a> (POS), a cloud-native in-store sales and service solution that empowers associates to merge digital convenience with personalized retailing.<\/p>\n
\nFollowing a five-month project start to pilot phase, Pacsun rolled out Manhattan’s POS solution across 300 plus stores in just eight weeks. Mobile checkout capabilities eased long in-store lines, while unified inventory management, powered by RFID integration, supported seamless fulfillment across Instagram, Amazon, TikTok and Pacsun\u2019s own channels. During peak holiday season, Pacsun achieved record breaking revenue and streamlined operations<\/a>, with 40% of online orders being fulfilled via stores, optimizing inventory proximity, labor capacity and shipping costs that reduced logistics expenses by 25%.<\/p>\n \nStores are now critical drivers of retail differentiation, with industry research showing unified commerce strategies that capitalize on physical locations can increase customer lifetime value by 1.5x, boost average order value by 15%, and elevate loyalty by 70%. With Manhattan Active POS live across Pacsun’s entire store footprint, associates now benefit from capabilities like intuitive workflows that streamline returns and endless aisle functionality that convert out-of-stocks into digital orders, allowing Pacsun’s experiential stores to also serve as robust service and fulfillment hubs. This agility will turn post-return purchases into a revenue driver, with in-store upsells increasing during exchanges.<\/p>\n \n\u201cManhattan\u2019s POS is a game-changer,\u201d said Shirey Gao, Pacsun\u2019s chief digital and information officer. \u201cUnified commerce means one transaction, one checkout, whether a customer buys online, returns in-store, or accesses inventory from any channel. Store associates adapted instantly, turning challenges like oversold items into opportunities. During peak demand time, real-time analytics helped us resolve unified orders 50% faster, safeguarding our customer relationships and securing our strongest holiday season yet.\u201d<\/p>\n \nManhattan Active POS merges clienteling, mobile checkout, and omnichannel fulfillment into a single app. Part of the industry leading Manhattan Active\u00ae Omni<\/a> suite, it unifies catalog, cart, and fulfillment data to empower associates as brand ambassadors.<\/p>\n \n\u201cPacsun\u2019s success underscores how stores thrive when unified with digital,\u201d said Stewart Gantt, executive vice president, Professional Services. \u201cOur POS solution isn\u2019t just a tool. It\u2019s a growth engine that turns every interaction into a loyalty-building moment, whether a customer starts their journey on TikTok or in a fitting room.\u201d<\/p>\n \nReceive up-to-date product, customer and partner news directly from Manhattan Associates on LinkedIn and Facebook.<\/p>\n \nABOUT PACSUN<\/p>\n \nPacsun is a leading specialty retailer offering a cross-section of emerging brands and trending fashion through the lens of youth culture. Throughout the contemporary, streetwear and active lifestyle markets, Pacsun partners with the best brands to offer curated collections, rare and exclusive products, and creative collaborations on every level. Founded in 1980, Newport, CA. Curated in Los Angeles. Follow @pacsun on Instagram, Twitter, Facebook and TikTok.<\/p>\n \nABOUT MANHATTAN ASSOCIATES<\/p>\n \nManhattan Associates is a global technology leader in supply chain and omnichannel commerce. We unite information across the enterprise, converging front-end sales with back-end supply chain execution. Our software, platform technology and unmatched experience help drive both top-line growth and bottom-line profitability for our customers. Manhattan Associates designs, builds and delivers leading-edge cloud and on-premises solutions so that across the store, through your network or from your fulfillment center, you are ready to reap the rewards of the omnichannel marketplace. For more information, please visit www.manh.com<\/a>.<\/p>\n View source version on businesswire.com: https:\/\/www.businesswire.com\/news\/home\/20251113525922\/en\/<\/a><\/p>\n<\/p>\n