{"id":39829,"date":"2025-11-14T20:11:07","date_gmt":"2025-11-14T20:11:07","guid":{"rendered":"https:\/\/www.newsbeep.com\/us-ny\/39829\/"},"modified":"2025-11-14T20:11:07","modified_gmt":"2025-11-14T20:11:07","slug":"new-york-village-no-longer-accepting-email-and-phone-complaints-after-being-inundated-online-state","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/us-ny\/39829\/","title":{"rendered":"New York Village No Longer Accepting Email and Phone Complaints After Being Inundated Online | State"},"content":{"rendered":"<p>ISLANDIA, N.Y. (AP) \u2014 Have a complaint about potholes or trash? Take it up at village hall. Just don\u2019t email. Or call.<\/p>\n<p>A village in the New York City suburbs is no longer allowing people to make complaints electronically after town officials say they\u2019ve been besieged by online grievances that have turned out to be unfounded.<\/p>\n<p>Islandia on Long Island now requires complaints be submitted in-person at the village&#8217;s government offices.<\/p>\n<p>The new policy, which was adopted last month, even prevents residents from using its online portal for complaints, though a village spokesperson <a href=\"https:\/\/www.newsday.com\/long-island\/towns\/islandia-email-complaints-policy-h00bk7vc\" rel=\"nofollow noopener\" target=\"_blank\">told Newsday<\/a> it will also accept complaints sent via certified or registered mail.<\/p>\n<p>Mayor Allan Dorman has said the policy was necessary after the village, located about 50 miles (80 kilometers) from Manhattan, was inundated by complaints by email and through its online portal.<\/p>\n<p>He and other village officials say they\u2019ve tried to block problem accounts and even tried to launch a new online complaint portal but continued to get spammed by anonymous users.<\/p>\n<p>\u201cIt\u2019s just harassment,\u201d Dorman complained at an Oct. 21 meeting in which the new policy was adopted by the village board of trustees, Newsday reported. \u201cEvery time you check out the complaint, it doesn\u2019t pan out. So, you\u2019re just wasting the resources in the village office (and) taking people away from their jobs.\u201d<\/p>\n<p>Dorman and village spokesperson John Zaher didn\u2019t respond to an email seeking comment Friday, but the Long Island newspaper said it has been copied on more than 100 emails sent to the village since April from one such anonymous account alone, with the complaints ranging from issues with political signs to construction debris.<\/p>\n<p>Another Long Island community, Patchogue, also recently changed its policy to allow only in-person complaints or those submitted through registered or certified mail, Newsday reports.<\/p>\n<p>Copyright 2025 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed without permission.<\/p>\n","protected":false},"excerpt":{"rendered":"ISLANDIA, N.Y. (AP) \u2014 Have a complaint about potholes or trash? Take it up at village hall. Just&hellip;\n","protected":false},"author":2,"featured_media":39830,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[23180,417,9,11,10,49,51,50,23179,16167,421],"class_list":["post-39829","post","type-post","status-publish","format-standard","has-post-thumbnail","category-new-york","tag-email-and-messaging","tag-general-news","tag-new-york","tag-new-york-headlines","tag-new-york-news","tag-new-york-state","tag-new-york-state-headlines","tag-new-york-state-news","tag-new-york-village-complaints-person","tag-oddities","tag-u-s-news"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/posts\/39829","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/comments?post=39829"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/posts\/39829\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/media\/39830"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/media?parent=39829"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/categories?post=39829"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/tags?post=39829"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}