New York City\u2019s Open Data portal<\/a> to determine the most frequent complaints lodged by borough residents.<\/p>\nThe dataset includes all 311 complaints filed on Staten Island from Jan. 1 through Dec. 22, the last date for which data was available at the time of the analysis.<\/p>\n
Here\u2019s a look at the city agencies that received the most 311 complaints on Staten Island in 2025 and the most common complaints they received.<\/p>\n
New York City Police Department – 47,099 complaints<\/p>\n
The NYPD receives non-emergent calls from 311, while emergency calls go to 911.<\/p>\n
According to online city data, the NYPD received the most complaints of any city agency between Jan. 1 and Dec. 22.<\/p>\n
Illegal parking and noise made up the majority of 311 complaints to the NYPD, with 17,082 and 14,869 complaints, respectively.<\/p>\n
Other common complaints included abandoned vehicles (5,157), blocked driveways (5,000) and illegal fireworks (1,301).<\/p>\n
Department of Sanitation – 23,256 complaints<\/p>\n
The city Department of Sanitation (DSNY) has received the second-most 311 complaints on Staten Island since the beginning of the year.<\/p>\n
The top complaints received by DSNY included missed collection (6,335), dirty conditions (3,778), illegal dumping (1,884), snow or ice (1,868), illegal posting (1,737), obstruction (1,692) and derelict vehicle (1,666), data shows.<\/p>\n
Department of Transportation – 16,453 complaints<\/p>\n
The Department of Transportation (DOT) rounds out the top three, which will come as little surprise to Staten Islanders given the various transportation issues that have long plagued the borough.<\/p>\n
Nearly 40% of the complaints — 6,348 out of 16,453 — were regarding street conditions, as drivers continue to be plagued by pesky potholes throughout Staten Island.<\/p>\n
The condition of the borough\u2019s transportation infrastructure made up the vast majority of complaints, with an additional 3,862 street light condition complaints, 2,299 traffic signal condition complaints and 1,823 sidewalk condition complaints.<\/p>\n
Department of Environmental Protection – 11,938 complaints<\/p>\n
The Department of Environmental Protection (DEP) received the fourth-most complaints of any city agency with 11,938 since the start of 2025.<\/p>\n
Water system concerns, which include leaky fire hydrants, low water pressure and more, were the most common complaint with 5,671, followed by sewer (2,392), noise (2,111) and lead (877).<\/p>\n
Department of Parks and Recreation – 11,596 complaints<\/p>\n
The Department of Parks and Recreation (Parks Department) received the fifth-most complaints of any agency on Staten Island, which is known as the borough of parks.<\/p>\n
The most common complaints received by the agency included 3,821 for damaged trees, 2,747 for overgrown trees and branches, 1,681 for root\/sewer\/sidewalk conditions and 1,461 for dead or dying trees.<\/p>\n
Department of Housing Preservation and Development – 9,562 complaints<\/p>\n
The Department of Housing Preservation and Development (HPD) received more than 9,500 complaints through late-December, representing nearly 800 complaints per month.<\/p>\n
Heat and hot water concerns topped the list of complaints with 2,890, followed by unsanitary conditions (1,885), plumbing (1,075), paint and plaster (694) and door and window (610).<\/p>\n","protected":false},"excerpt":{"rendered":"STATEN ISLAND, N.Y. — Staten Islanders are filing thousands of complaints to New York City each month for…\n","protected":false},"author":2,"featured_media":85390,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[39],"tags":[9,24,63,134,136,135],"class_list":{"0":"post-85389","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-staten-island","8":"tag-new-york","9":"tag-new-york-city","10":"tag-nyc","11":"tag-staten-island","12":"tag-staten-island-headlines","13":"tag-staten-island-news"},"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/posts\/85389","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/comments?post=85389"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/posts\/85389\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/media\/85390"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/media?parent=85389"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/categories?post=85389"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ny\/wp-json\/wp\/v2\/tags?post=85389"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}