DEMANDING ANSWERS FROM THE COMPANY. SHE THOUGHT SHE WAS DOING BUSINESS WITH. KAYLA BEYER TELLS ME THAT AFTER SHE LOST THOSE TWO IPADS, SHE CAME HERE TO THE XFINITY STORE IN ROBINSON, AND THE EMPLOYEE HERE TOLD HER THAT AT LEAST TWO OTHER XFINITY CUSTOMERS HAD COME IN DISCUSSING THE SAME SCAM. THE FEAR OF HAVING THINGS DELIVERED TO MY HOUSE THAT’S THERE. AND THEN JUST LIKE, WHAT IF SOMETHING HAPPENS WITH XFINITY AGAIN? LIKE, WHAT IF I HAVE AN INTERNET ISSUE AND I CALL LIKE, IS MY INFORMATION BEING LISTENED TO? RACCOON TOWNSHIP RESIDENT AND XFINITY CUSTOMER KAYLA BEYER ORDERED TWO IPADS THROUGH A COMPANY PROMOTION BEFORE ANYONE EVEN OPENED THE BOX. SHE GOT A CALL FROM XFINITY MOBILE DEPARTMENT. IN REGARDS TO THE PACKAGE THAT YOU GOT FROM US, IT’S A REFURBISHED PACKAGE AND THE REFURBISHED DEVICE INSIDE THE PACKAGE, SO WHENEVER YOU WILL GET FREE YOU CAN CALL US BACK. THANK YOU. SOMEONE CLAIMING TO BE FROM XFINITY TOLD HER TO SEND THE PACKAGE BACK SO THEY COULD DELIVER THE CORRECT IPADS. SHE SAYS SHE PUT IT ON THE PORCH AND LEFT WHILE SHE WAS AT WORK, BUT SHE NEVER RECEIVED THE NEW IPADS. BEYER CALLED XFINITY CUSTOMER SERVICE. THEY TOLD HER SHE WAS SCAMMED AND TOOK THE TWO IPADS OFF OF HER ACCOUNT. SHE BOUGHT TWO NEW ONES IN STORE, BUT TWO WEEKS LATER, THE CHARGES FOR THE ORIGINAL TWO IPADS ARE BACK AND NOW SHE OWES AROUND $1,000 FOR FOUR DEVICES. SHE SAID CUSTOMER SERVICE TOLD HER SHE HAS TO PAY FOR ALL OF IT. I UNFORTUNATELY FELL FOR THAT SCAM, BUT IT WAS SOMEONE THAT WAS CLAIMING THEY WERE FROM XFINITY LIKE THEY USED XFINITY TO REEL ME IN, AND SHE SAID THAT IT BASICALLY IT’S NOT THEIR FAULT BECAUSE THERE WAS NO BREACH IN THE SYSTEM, BUT I JUST THOUGHT IT WAS KIND OF WEIRD THAT THEY KNEW WHEN I GOT MY IPADS, THEY KNEW WHAT IPADS I GOT. PITTSBURGH’S ACTION NEWS FOUR WAS ABLE TO REACH COMCAST. RIGHT NOW, THEY SAID THEY NEED TO FIGURE OUT HOW THE SCAMMERS GOT BUYERS ORDER INFORMATION. IN A STATEMENT, THEY WROTE IN PART, QUOTE, IF CUSTOMERS SUSPECT A SCAM OR ANYTHING SUSPICIOUS, THEY SHOULD CONTACT COMCAST IMMEDIATELY TO VERIFY THE LEGITIMACY OF ANY REQUESTS RECEIVED OR OTHER CONCERNING ACTIVITY INVOLVING THEIR ACCOUNT. CUSTOMERS SHOULD BE SUSPICIOUS OF ANYONE REQUESTING A SPECIFIC FORM OF PAYMENT OR PERSONAL INFORMATION. COMCAST SAYS THEY’RE GOING TO CONTINUE TO INVESTIGATE WHAT HAPPENED HERE AND HELP BYER RESOLVE THE ISSUES ON HER ACCO
Western Pennsylvania woman says scammers used Xfinity order to steal iPads, company investigating
Updated: 9:30 AM EDT Mar 10, 2026
A Beaver County woman says she is trying to sort out a costly mystery after falling victim to what appears to be a scam involving two iPads she ordered through Xfinity.“It’s like the fear of having things delivered to my house, that’s there. And then just like, what if something happens with Xfinity again? What if I have an internet issue and I call? Is my information being listened to?” Kayla Beyer said.Beyer, of Raccoon Township, told Pittsburgh’s Action News 4 reporter Felicity Taylor she ordered two iPads through a company promotion. But hours after the delivery, before anyone even opened the box, she received a phone call from someone claiming to be with the company. “This is Mark from the Xfinity mobile department in regards to the package you got from us. It’s a refurbished package and a refurbished device inside the package, so whenever you see this, call us back. Thank you,” the voicemail said. Beyer said the caller told her the package had the wrong items and asked her to return it so the correct devices could be delivered. She placed the box on her porch for pickup while she was at work. When she returned home, the package was gone, but the replacement iPads never arrived.She contacted Xfinity customer service and said she was told she had been scammed. The company initially removed the two iPads from her account, she said.Beyer then bought two new devices in-store at the Robinson Township location. While she was there, the employee here told her that at least two other customers had come in discussing the same scam.But about two weeks later, she said the charges for the original iPads were placed back on her account, leaving her responsible for roughly $1,000 for four devices. She said customer service did not help. “I unfortunately fell for that scam, but it was someone that was claiming they were from Xfinity — like, they used Xfinity to reel me in,” Beyer said. “And she said that basically it’s not their fault because there was no breach in the system, but I just thought it was kind of weird that they knew when I got my iPads, they knew what iPads I got.”Pittsburgh’s Action News 4 reached out to Comcast about the situation. The company said it is working to determine how the scammers obtained Beyer’s order information and resolve the issues on her account.“If customers suspect a potential scam or anything suspicious, they should contact Comcast immediately to verify the legitimacy of any request received or other concerning activity involving their account. Customers should be suspicious of anyone requesting a specific form of payment or personal information such as usernames, passwords, account numbers or any other personal data. Customers can report alleged scams to our Comcast Security Assurance team, which is a dedicated group of security professionals, at abuse@comcast.net. Or, for additional support, customers also can contact us at https://internetsecurity.xfinity.com/help/report-abuse or 1-800-565-4329,” a representative wrote.
RACCOON TOWNSHIP, Pa. —
A Beaver County woman says she is trying to sort out a costly mystery after falling victim to what appears to be a scam involving two iPads she ordered through Xfinity.
“It’s like the fear of having things delivered to my house, that’s there. And then just like, what if something happens with Xfinity again? What if I have an internet issue and I call? Is my information being listened to?” Kayla Beyer said.
Beyer, of Raccoon Township, told Pittsburgh’s Action News 4 reporter Felicity Taylor she ordered two iPads through a company promotion. But hours after the delivery, before anyone even opened the box, she received a phone call from someone claiming to be with the company.
“This is Mark from the Xfinity mobile department in regards to the package you got from us. It’s a refurbished package and a refurbished device inside the package, so whenever you see this, call us back. Thank you,” the voicemail said.
Beyer said the caller told her the package had the wrong items and asked her to return it so the correct devices could be delivered. She placed the box on her porch for pickup while she was at work. When she returned home, the package was gone, but the replacement iPads never arrived.
She contacted Xfinity customer service and said she was told she had been scammed. The company initially removed the two iPads from her account, she said.
Beyer then bought two new devices in-store at the Robinson Township location. While she was there, the employee here told her that at least two other customers had come in discussing the same scam.
But about two weeks later, she said the charges for the original iPads were placed back on her account, leaving her responsible for roughly $1,000 for four devices. She said customer service did not help.
“I unfortunately fell for that scam, but it was someone that was claiming they were from Xfinity — like, they used Xfinity to reel me in,” Beyer said. “And she said that basically it’s not their fault because there was no breach in the system, but I just thought it was kind of weird that they knew when I got my iPads, they knew what iPads I got.”
Pittsburgh’s Action News 4 reached out to Comcast about the situation. The company said it is working to determine how the scammers obtained Beyer’s order information and resolve the issues on her account.
“If customers suspect a potential scam or anything suspicious, they should contact Comcast immediately to verify the legitimacy of any request received or other concerning activity involving their account. Customers should be suspicious of anyone requesting a specific form of payment or personal information such as usernames, passwords, account numbers or any other personal data. Customers can report alleged scams to our Comcast Security Assurance team, which is a dedicated group of security professionals, at abuse@comcast.net. Or, for additional support, customers also can contact us at https://internetsecurity.xfinity.com/help/report-abuse or 1-800-565-4329,” a representative wrote.