The VA Medical Center in Erie (VAMC) has been recognized by the Veterans Health Administration Customer Experience (VHA CX) with an award for the Best Patient Experience Award for facility complexity level 3.
This recognition demonstrates the priority of the VA Medical Center to ensure patients have an exceptional experience.
The VHA CX recognizes facilities that continue to provide excellence in service to Veterans, families, caregivers and survivors. Those who are honored with this award are selected based on strong performance across key customer experience measures, leadership attributes, internal controls and operational standards.
This is the second time that Erie VA has been recognized, the first in 2023.
“We are honored to receive this award for the second time in four years,” said John A. Gennaro, the Erie VA Medical Center Director. “This designation speaks volumes to the professionalism and care of our staff and how seriously we take our mission of serving Veterans.”
Erie VAMC performed exceptionally well on key fiscal year 2024 measures, including:
Survey of Healthcare Experience of Patients (SHEP) Patient-Centered Medical Home (PCMH) Overall Rating of the Provider
SHEP Inpatient Overall Rating of the Hospital
VSignals Trust Score
All-Employee Survey (AES) Best Place to Work indicators
Veterans are encouraged to enroll today to access high-quality, Veteran-specific care. Visit the VA website for step-by-step enrollment guidance, or call 877‑222‑VETS (8387) for assistance.