HARISBURG, Pa. (WBNG) — Dollar General Corporation and its parent company Dolgen Corp, LLC, settled with the Commonwealth of Pennsylvania and will pay more than $1 million for allegations that the company overcharged Pennsylvanians on products, according to Attorney General Dave Sunday’s Office.
Dollar General is expected to pay a $1.55 million settlement after the DA’s office uncovered numerous occasions when consumers were charged higher prices at the register at Dollar General locations, which have more than 900 stores in Pennsylvania.
“Our investigation found widespread and repeated instances of Pennsylvanians being overcharged at checkout,” Attorney General Sunday said. “We are hopeful the corporation takes this settlement very seriously as Pennsylvanians expect to pay the price that is on stickers and labels,” he said.
Dollar General locations in Pennsylvania were under scrutiny for allegedly misrepresenting prices of items on the shelves and engaging in practices that are not allowed by the Pennsylvania Unfair Trade Practices and Consumer Protection Law, the DA’s Office said.
Sunday’s investigation also showed that Dollar General stores in Pennsylvania failed more than 40% of pricing accuracy inspections between 2019 and 2023.
On top of the agreed settlement, Dollar General will improve its business practices through employee training and appropriate staffing.
Dollar General is required to modify its business practices to prevent future violations of Pennsylvania consumer protection law. The following are some of the practices the company will do in Pennsylvania stores:
Train employees on ensuring price accuracy as well as their obligation to honor the lowest advertised price, including Dollar General’s obligation to provide price adjustments for overcharges. Maintain sufficient staffing to update shelf tags on at least a weekly basis. Ensure each store undergoes at least two unannounced pricing audits during each fiscal year. Conduct either an enhanced audit or a full store assessment of each store that fails three or more price audits during 12 months. Correct all reported or known price inaccuracies within 24 hours.Post a notice at each register stating that the lowest posted price will be honored and informing customers that they can seek a price override if necessary.
Consumers who notice retailers charging higher prices at the register than as advertised are encouraged to file a complaint with the Bureau of Consumer Protection online, over the phone at 717-787-3391, or by emailing scams@attorneygeneral.gov.
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