Residents in a Montgomery County apartment complex say that it’s been six weeks since they have had functioning heating systems in their homes.

Through Christmas, New Years, a major snow storm and now record cold, the residents at The Willows of East Greenville say that they have been patient and have made calls to the local town and lawmakers but haven’t seen results.

“My son’s room was 49 degrees the other night before we put him to bed,” resident Alyssa Reed told NBC10.

The Willows is run by Ingerman Management Company in Collingswood, New Jersey, who shared a written statement with NBC10 that explained how they have been working with a vendor to repair the heating system for the past month and affected families were given two space heaters.

Reed said that it was in mid-December when her heat went out and the space heaters don’t warm the space well enough.

“We went through Christmas, we went through New Year’s Eve, we’ve gone the entire first month of the new year with no heat,” Reed said. “They’ve clearly shown that they don’t care about the tenants that live here.”

Another resident, Rebecca Gonzales, has a three-week-old baby and said she is doing what she can to stay warm.

“I didn’t want to come home. I wanted to stay at the hospital longer because It’s just freezing here,” Gonzales said. “We’ve been contacting the code enforcer, the management and nobody’s really paying attention at all.”

She explained that her apartment drops down into the low fifties or forties and even though they have three space heaters, it’s not enough.

“We have to alternate which one is on because our circuit will blow if we have all three of them on at the same time,” Gonzales said.

Despite repeated attempts to get answers for several weeks, residents say that nothing has happened.

NBC10 reached out to Montgomery County leadership and Commissioner Neil Makhija shared a statement that reads:

“It’s outrageous that for six weeks, the residents of the Willows in East Greenville were without heat during one of the coldest winters in recent memory. Last night, I spoke directly with a number of residents and asked the County to do everything within we can to ensure that these families have a safe, warm place to live, and are not left in the cold. This morning, I made a call directly to the president of Ingerman Management Company, asking them to fix the problem immediately, and also advocating for residents to be given a hotel room option and refunds on their electric bills. The president was receptive and told me that they were obtaining new components of the heater that could be installed today and tomorrow. I’ve also discussed with East Greenville Township that they can review standards for withdrawing an occupancy permit if this situation is not fixed. No resident should ever have to bring a newborn home to a freezing apartment.”

A spokesperson for Montgomery County also shared a statement with NBC10 on the issue that reads:

“The County is aware of the incredibly concerning situation at The Willows at East Greenville. Landlords have a responsibility to ensure safe, livable conditions. The Willows is a privately owned property operated by Ingerman Management Company, which developed the property with a repayable loan provided by Montgomery County through the federal HOME Investment Partnerships Program. This program carries federal habitability and compliance requirements. The County is focused on protecting resident safety. Our Community Connections Navicates are also working to connect residents with legal aid, tenant advocacy options, and safe and warm places to stay while we urge the owner to fix the issue immediately.”

On Thursday, Jan. 29, NBC10 crews at The Willows saw a van that read “Rooftop HVAC” parked outside of the building.

In the morning of Friday, Jan. 30, a resident shared that she still has no heat. “Nope, no heat. Code violation on the front door to the building!  If it isn’t fixed this morning, a bunch of us have decided to go to a hotel for the weekend.”