Wilkes-Barre Mayor George C. Brown and his administration have been advised of an upcoming Pennsylvania American Water canvassing effort that will take place in the city to identify the material of customers’ water service lines.
There are currently over 10,000 customer service lines of unknown material across the city, according to a news release from Brown’s office.
Homeowners will be sent communications material in advance of canvassing, in multiple ways, including postcards and emails from Pennsylvania American Water.
Beginning on or about Sept. 1, Pennsylvania American Water’s partner, CDM Smith, will canvass door-to-door in Wilkes-Barre to ask for permission to inspect customer-owned service lines, to identify water service line material. Door hangers will be left behind after inspection and/or door knock.
Canvassers will wear high-visibility safety vests and will have American Water badges for identification, which they will provide upon request before entering customers’ property. Program windshield signs will be visible in their vehicles.
Residents can help by working with CDM Smith’s team if they stop by their home. If residents are unsure or prefer to schedule an inspection at a time that works best for them, please call CDM Smith at 717-581-8599. Customers can also schedule an inspection at calendly.com/leadfreepa.
For more information about this program, the following resources are available:
• Main Website: pennsylvaniaamwater.com/leadfacts
• CDM Smith Call Center: 717-581-8599 Monday through Friday between 9 a.m. and 4 p.m. Leave a message if calling after hours.
• Email: leadfreepa@amwater.com
• Customer Self Reporting Survey at https://bit.ly/4hUNOzf