Photo: Dollar General
Attorney General Dave Sunday announced a $1.55 million settlement with Dollar General Corporation and its parent company, Dolgen Corp, LLC, following an investigation into widespread pricing inaccuracies at the retailer’s Pennsylvania stores.
The Office of Attorney General uncovered repeated instances where customers were charged higher prices at checkout than those advertised on shelves. Dollar General, which operates more than 900 locations statewide, failed over 40% of pricing accuracy inspections between 2019 and 2023.
“This investigation found blatant deception of customers all over the Commonwealth,” said Attorney General Sunday. “Pennsylvanians expect to pay the price that is on stickers and labels.”
Under the settlement, Dollar General will pay $1.55 million in penalties and costs to the Commonwealth and implement several corrective measures. These include employee training to ensure price accuracy and honor the lowest advertised price, maintaining adequate staffing to update shelf tags weekly, and conducting two unannounced pricing audits per store each fiscal year. Stores that fail three or more audits within 12 months must undergo enhanced assessments.
Additionally, Dollar General must correct all known price inaccuracies within 24 hours and post notices at registers informing customers of their right to request a price override.
The settlement was filed as an Assurance of Voluntary Compliance in the Court of Common Pleas of Allegheny County by Deputy Attorney General Jaimie George. It does not constitute an admission of wrongdoing.
Consumers who encounter pricing discrepancies are encouraged to file complaints with the Bureau of Consumer Protection at 717-787-3391 or email scams@attorneygeneral.gov. Consumers can also submit a formal complaint online.