A survey from the American Customer Satisfaction Index released its annual survey of supermarkets and grocery stores earlier this week, and a local chain finds itself on the list along with several national chains that have locations in the Pittsburgh area. \u00a0<\/p>\n
Taking a look at factors such as the convenience of hours, the pickup process, location, website, selection of brands, cleanliness, and several other factors.\u00a0<\/p>\n
Topping the list as the best in the country was Trader Joe’s, scoring an 86 out of 100.\u00a0<\/p>\n
Not far behind Trader Joe’s was Sam’s Club in fourth place with an 82 overall approval rating.\u00a0<\/p>\n
A couple of other national chains that have roots in Pittsburgh, including Aldi, Costco, and Whole Foods, all have the same score, a net 81 satisfaction rating.\u00a0<\/p>\n
According to the survey, the lowest satisfaction rating went to Giant Eagle.\u00a0<\/p>\n
In 2025, Giant Eagle received an overall satisfaction rating of 74, but this year it fell one percentage point to 73.\u00a0<\/p>\n
The American Customer Satisfaction Index began its survey of supermarkets in 1994 and has conducted the survey annually.\u00a0<\/p>\n
You can see the full survey for 2026 on their website at this link<\/a>.\u00a0<\/p>\n