“Hyland has been a tremendous partner for Erie Insurance as we evolve into a more human\u2011led, AI\u2011enabled organization focused on better serving our customers,” said Partha Srinivasa, EVP, CIO & Enterprise Services at Erie Insurance. “With the Content Innovation Cloud, we’re activating our unstructured content at enterprise scale and transforming it into operational intelligence that helps our teams work more efficiently, make more informed decisions, and better supports employees, agents, and customers.”<\/p>\n Turning Unstructured Content into Insurance Intelligence at Scale<\/p>\n This enterprise deployment of the Content Innovation Cloud further builds the long-standing relationship between Hyland and Erie Insurance, with the company currently using Hyland OnBase<\/a> as its core ECM repository. With this deployment, ERIE is extending that foundation through the Content Innovation Cloud to federate and activate unstructured content, delivering the governed context needed to support AI\u2011driven decisions.<\/p>\n Hyland’s ability to support enterprise unstructured content at scale, with governance enabled through security, permissions, and access controls, was a key factor in ERIE’s selection. The platform supports ERIE’s efforts to modernize content management without disruption, accelerate time to value, and advance expense reduction priorities.<\/p>\n “Insurance organizations are entering an era where AI must do more than summarize and suggest; it must operate safely inside mission critical processes,” said Jitesh S. Ghai, CEO at Hyland. “ERIE’s strategy is exactly what we see leading insurers prioritizing: unify and govern the content foundation, unlock intelligence from unstructured data at scale, and then put that intelligence to work through agentic automation. With the Content Innovation Cloud orchestrated on an OnBase foundation, ERIE is building the trusted path from content to business acceleration.”<\/p>\n ERIE’s expanded deployment is intending to leverage Hyland’s Content Innovation Cloud<\/a> to:<\/p>\n Process nearly 10 million documents annually, automating ingestion and extraction across departments like claims, including inbound and outbound subrogation.<\/p>\n Leverage ERIE’s unstructured data at enterprise scale, processing 1 billion pages over the first three years, with the potential to scale up to 700 million pages annually. This will help transform raw content into AI\u2011ready, contextualized information that can support analytics and downstream automation.<\/p>\n Improve process efficiency and business intelligence across ERIE’s unstructured content, while preserving the security, permissions, and governance required for regulated insurance operations.<\/p>\n To learn more about Hyland’s platform and solutions, visit www.hyland.com<\/a><\/p>\n About Erie Insurance About Hyland Media contact: ![\"Hyland.com](\"https:\/\/www.newsbeep.com\/us-pa\/wp-content\/uploads\/2026\/06\/256d2f55df167e82d8af39f133f9046c.jpeg\")
<\/a> Hyland.com (PRNewsfoto\/Hyland) <\/p>\n
Erie Insurance Group, based in Erie, Pennsylvania, is the 11th largest homeowners insurer, 12th largest automobile insurer and 10th largest commercial lines insurer in the United States based on direct premiums written, according to AM Best Company. Founded in 1925, Erie Insurance is a Fortune 500 company and the 16th largest property\/casualty insurer in the United States based on net premiums written. Rated A (Excellent) by AM Best, ERIE has more than 7 million policies in force and operates in 12 states and the District of Columbia. News releases and more information are available on ERIE’s website at www.erieinsurance.com.<\/a><\/p>\n
Hyland is the pioneer of the Content Innovation Cloud\u2122<\/a>\u00a0, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland’s solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland’s platform and services, please visit Hyland.com<\/a>.<\/p>\n
Jason Gerdon
jason.gerdon@hyland.com<\/a><\/p>\n Cision <\/p>\n