Officials are warning Pennsylvania residents about scammers impersonating MyChart, an online patient portal used by hospitals and health care providers, including both St. Luke\u2019s University Health Network and Lehigh Valley Health Network.<\/p>\n
Scammers are attempting to get passwords and personal information by impersonating the service through emails or text messages that offer patients a chance to claim a reward in the form of a \u201cMyChart Medicare Kit,\u201d which does not exist, state Attorney General Dave Sunday said in a news release.<\/p>\n
The emails and text messages try to trick recipients into clicking on malicious links, which would allow hackers to get access to their MyChart portals, the release states.<\/p>\n
St. Luke\u2019s said in a news release that the activity is part of a broader scam affecting multiple healthcare organizations, and it is not a known security issue within the MyChart platform.<\/p>\n
The AG\u2019s office provided the following guidance:<\/p>\n
\u2022 Be skeptical of any unsolicited offer<\/p>\n
\u2022 Do not reply to any MyChart emails or text messages<\/p>\n
\u2022 Delete suspicious emails or text messages without opening any attachments or links<\/p>\n
\u2022 Do not click \u201cunsubscribe\u201d buttons in the messages because the link is likely malicious<\/p>\n
\u2022 Do not reply to the messages with your password or verification codes<\/p>\n
\u2022 Do not follow the instructions in the messages<\/p>\n
\u2022 Only use the official MyChart website or app provided by your health organization<\/p>\n
Anyone who receives a message like that and is unsure of its legitimacy should log into MyChart directly. MyChart will not reach out to patients unexpectedly to ask for passwords, financial information or other personal information.<\/p>\n