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The Historic Hotel<\/a> Bethlehem is bucking the AI trend by making what it\u2019s calling The REAL People Promise<\/a>.\u00a0\n<\/p>\n While some hotels are allowing kiosks, chatbots, AI agents, and robots to replace real people, Hotel General Manager Kelly Ronalds<\/a> said her team is\u00a0committed to doing the opposite.\u00a0\n<\/p>\n \u201cThis hotel is here today because more than 100 years ago the people of Bethlehem pooled their money to create a community hub. Generations of families have held everything from engagements to weddings and baby showers, to proms at the iconic location. It\u2019s always been about the people, and I\u2019m committed to ensuring it always will be,\u201d said\u00a0Ronalds.\u00a0\u00a0<\/p>\n \u00a0Instead of investing in bots, Ronald said every member of the more than 200 person staff is receiving concierge training<\/a>.\u00a0\n<\/p>\n \u00a0\u201cGuests with questions will be able to go to literally any staff member for answers. Our team is ready to get to know you and help you customize an experience that perfectly meets your needs,\u201d said Ronalds.\u00a0\n<\/p>\n The concierge training program includes etiquette lessons, interpersonal communication skill building and role playing practice. \u00a0<\/p>\n Associates are also touring every part of the hotel and learning about its historic legacy along the way. They\u2019re studying all they can about local travel<\/a> routes, dining options, attractions, activities and services.\u00a0\u00a0\n<\/p>\n