{"id":310236,"date":"2026-10-20T01:38:10","date_gmt":"2026-10-20T01:38:10","guid":{"rendered":"https:\/\/www.newsbeep.com\/us-pa\/310236\/"},"modified":"2026-10-20T01:38:10","modified_gmt":"2026-10-20T01:38:10","slug":"new-pennsylvania-license-plates-continue-to-cause-toll-trouble-for-some-e-zpass-users","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/us-pa\/310236\/","title":{"rendered":"New Pennsylvania license plates continue to cause toll trouble for some E-ZPass users"},"content":{"rendered":"

PHILADELPHIA (WPVI) — Drivers with Pennsylvania’s redesigned license plates continue to report problems with E-ZPass toll charges, months after officials said they were working on a fix to address the issue.<\/p>\n

The problem stems from automated toll systems reading a redesigned zero on some Pennsylvania license plates as the number eight.<\/p>\n

Action News first reported on the issue in February<\/a>.<\/p>\n

Jules R. Cattie III of Francisville said he has repeatedly received toll bills for a Toyota Corolla he does not own.<\/p>\n

“I was getting bills for like $30, $40, and they were just constantly ringing up on my account,” Cattie said.<\/p>\n

According to Cattie, the license plate on the other vehicle closely resembles his own.<\/p>\n

“The license plate was similar, except for that, where they have a 0, I have an 8,” he said.<\/p>\n

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The issue involves a redesigned zero marked with a slash, which some automated license plate readers, including the system used by the Pennsylvania Turnpike Commission, have recorded as an eight.<\/p>\n

“This is an issue not only impacting us in the tolling industry but also agencies that use license plate recognition software in other ways,” Crispin Havener with the Pennsylvania Turnpike Commission told Action News back in February.<\/a><\/p>\n

Cattie said the billing problems have persisted, requiring him to regularly review his account for incorrect charges and dispute them when they appear.<\/p>\n

Top Stories<\/p>\n

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“E-ZPass should be doing something to catch this before they bill everybody. They’re billing the wrong party,” he said.<\/p>\n

The Pennsylvania Turnpike Commission told the Troubleshooters that its system has “undergone a couple software enhancements” and that it will “continue working with our vendor to improve accuracy.”<\/p>\n

The commission also advised customers to ensure their E-ZPass transponders are properly mounted so transactions can be processed through E-ZPass rather than relying on license plate images to identify vehicles.<\/p>\n

However, that solution would not help drivers such as Cattie when charges are linked to another vehicle.<\/p>\n

Drivers receiving wrong toll bills due to new Pa. plate design<\/p>\n

“It’s frustrating,” Cattie said.<\/p>\n

E-ZPass said customers who continue receiving incorrect toll charges do not need to submit a new Toll Dispute Form each time. According to E-ZPass, customers can request that their license plates be added to a manual review list for future Pennsylvania Turnpike transactions.<\/p>\n

Drivers with a zero or an eight on their license plates are encouraged to review their accounts for potential billing errors.<\/p>\n

Cattie said he has lost money in some cases after contacting turnpike agencies in other states too late to resolve disputed charges. He said motorists need to identify mistakes before it is too late to challenge them.<\/p>\n

Copyright \u00a9 2026 WPVI-TV. All Rights Reserved.<\/p>\n","protected":false},"excerpt":{"rendered":"PHILADELPHIA (WPVI) — Drivers with Pennsylvania’s redesigned license plates continue to report problems with E-ZPass toll charges, months…\n","protected":false},"author":2,"featured_media":310237,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[126996,28,30,29],"class_list":["post-310236","post","type-post","status-publish","format-standard","has-post-thumbnail","category-pennsylvania","tag-126996","tag-pennsylvania","tag-pennsylvania-headlines","tag-pennsylvania-news"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us-pa\/wp-json\/wp\/v2\/posts\/310236","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us-pa\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us-pa\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-pa\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-pa\/wp-json\/wp\/v2\/comments?post=310236"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us-pa\/wp-json\/wp\/v2\/posts\/310236\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-pa\/wp-json\/wp\/v2\/media\/310237"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us-pa\/wp-json\/wp\/v2\/media?parent=310236"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-pa\/wp-json\/wp\/v2\/categories?post=310236"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-pa\/wp-json\/wp\/v2\/tags?post=310236"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}