EL PASO, Texas (KFOX14/CBS4) — A major water main break near the intersection of Girl Scout and Transmountain in Northeast El Paso has left approximately 38,000 customers and 100,000 people without water service.
The incident, which occurred Sunday morning, has affected residents in Northeast and parts of Central El Paso, though the main installation at Fort Bliss remains unaffected. McGregor Range, however, is impacted.
Gilbert Trejo, Vice President of Operations and Technical Services at EPWater, expressed the company’s commitment to resolving the issue.
We understand how disruptive this outage is and sincerely apologize for the inconvenience,” Trejo said. “Restoring service and protecting public health are our top priorities. Our crews have been working around the clock and will continue 24/7 efforts until service is restored.
Full restoration of water service could take up to 72 hours, and EPWater is urging residents and businesses to minimize water use and suspend all non-essential activities during this period.
Customers who currently have water may still experience outages as crews work to refill reservoirs and stabilize the system.
Due to low water pressure and drained reservoirs, EPWater has issued a precautionary boil water notice.
Customers should:
Boil all water used for drinking, cooking, and ice making.Bring water to a rolling boil for three minutes, then allow it to cool.Use bottled water as an alternative.Businesses should discontinue use of drinking and soda fountains connected to tap water.
For those in need of water, EPWater has set up distribution points:
Sue Young Park, 9730 Diana DriveArlington Park, 10350 Pasadena CircleSunrise Park, 3800 Sunrise AvenueNorth Skies Park, 7073 Copper Town DriveChisolm Park, 2700 Harrison AvenueVeterans Park, 5301 Salem DriveChapin High School, 7000 Dyer Street
Bottled water is available at Chisolm Park, located across from Clendenin Elementary School.
“This is an unprecedented outage, and we are responding with urgency,” Trejo said. Residents aware of elderly or disabled individuals in need of water delivery are encouraged to call 915-594-5500.
For property damage inquiries, residents can email mshark@epwater.org or call 915-594-5522. While service may be restored within 36 hours, full repairs to the water main could take several days.
Citizens can also sign up for OEM notifications via this link.
EP WATER TANKER LOCATIONS MAP
EPWater distribution sites set up after water main break in Northeast El Paso. Credit: EPWater via Instagram
El Pasoans Fighting Hunger Food Bank officials said they delivered 32 pallets of bottled water to affected areas late last night, with additional deliveries continuing throughout the day.
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