EL PASO, TEXAS (KFOX14/CBS4) — El Paso city leaders have approved a new strategic framework intended to guide city priorities for the next two fiscal years and shape a two-year action plan aimed at addressing residents’ concerns.
The El Paso mayor and City Council adopted the unified framework during the City Council Strategic Planning Session this week.
The framework establishes five pillars that will guide city operations, investments, and performance through FY2027–FY2028: economic mobility, public safety, infrastructure, quality of life, and good governance.
“This framework reflects what our community has been telling us in their own words,” Mayor Renard Johnson said. “I have been listening in neighborhoods across El Paso, and the message is clear. People want visible progress on the things that affect their daily lives. This plan aligns with my priorities of economic development, public safety, infrastructure, quality of life, and transparency, and it keeps us focused on delivering results for the people we serve.”
City officials said the framework is based on extensive community and employee input, along with operational analysis, and represents a shift toward centering resident feedback, particularly in areas where residents have expressed the greatest dissatisfaction.
The city said the approach is intended to better align services and financial capacity with issues residents have consistently identified as most important, including good-paying jobs, safe and clean neighborhoods, reliable infrastructure, and welcoming community spaces.
According to the city, the two-year action plan will focus on expanding workforce pathways and supporting local businesses, recruiting and retaining first responders, strengthening prevention efforts, investing in street maintenance, and improving coordination, communication, and service delivery across city government.
Additionally, the city said other priorities that emerged during the assessment phase include expanding housing options and affordability, advancing climate action efforts, and completing the Parks and Recreation Master Plan.
City Manager Dionne Mack said the framework sets a data-informed standard for implementation across departments.
“This strategic direction reflects what the data and the community are telling us—clearly and consistently,” Mack said. “We intentionally started with resident voice, especially where people told us they are not satisfied, and we are considering that input against service performance trends, infrastructure conditions, and fiscal capacity. This is not a conceptual exercise; it is a data-informed roadmap that will drive budget alignment, departmental work plans, and transparent performance reporting so residents can see and feel visible progress.”
Implementation of the two-year action plan is set to officially begin at the start of FY2027 on Sept. 1, as city staff will begin immediately aligning departmental work plans, proposed budgets, and performance measures to the approved pillars, with ongoing monitoring and public reporting to track progress against defined outcomes.
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