ELPASO, TEXAS (KFOX14/CBS4) — East El Paso residents dealing with repeated water main breaks met face to face with their city representative Saturday afternoon, pressing for answers about damaged streets and what they described as poor communication from El Paso Water.

Neighbors near Adabel Drive and Rojas said six water main breaks in less than a month have happened just feet from their homes, leaving their street damaged after multiple repairs.

READ MORE: City Rep. Lily Limon seeks full review of pipes following repeated breaks in East El Paso

City Rep. Lily Limon who represents parts of East El Paso and the Lower Valley walked the area with residents, surveying what they described as a mess left behind.

Limon said she saw safety issues in the aftermath of the repairs, including areas left open near homes.

Julia Spencer reports on city rep meeting with residents over repeated water main breaks

“This is a residence, and children can go into some of these homes that were left open,” Limon said. “They have a lot of complaints, and bad complaints. The patching, it looks a little bit sloppy.”

Residents said they were frustrated by what they called a lack of communication from El Paso Water, including not being told when service would be shut off, when repairs will be finished, and what originally had occurred.

“I still think that there needs to be communication, you know, not just that they’re shutting off the line, which they don’t tell us,” one resident said. “That’s disappointing.”

READ MORE: Adabel Drive water main breaks again, residents cite sixth failure in under a month

For some residents, the meeting provided a chance to be heard, even if it did not immediately ease concerns about whether the situation will improve.

“I feel like I was heard, you know, it’s nice to look at her in the eyes and have a conversation but as far as feeling relief that something is going to happen, I don’t have that just because it just happened,” a resident said.

Limon said the next step is pushing the issue higher, while emphasizing the value of meeting residents in person.

“I value the opportunity to talk to people,” Limon said. “And sometimes people may be really angry, but when you talk face to face to them and you can empathize because we do, we come out here and we see this mess.”

She added, “We’ve done everything that we possibly could within us.”

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