Customers of a Dallas-based single-family home landlord could get a piece of a $47.2 million settlement the Federal Trade Commission announced on Wednesday.
Invitation Homes, the largest single-family home leasing and management company in the United States, was sued by the FTC in September 2024. The FTC’s complaint was resolved when the company agreed to turn over about $48 million to compensate customers in 2024.
In the lawsuit, the FTC alleged that Invitation Homes committed unlawful actions against customers, including deceiving applicants about lease costs, charging renters undisclosed fees, failing to inspect homes before residents moved in and withholding tenants’ security deposits when they moved out.
The FTC also alleged renters couldn’t opt out of paying undisclosed fees and the company imposed unfair charges when renters moved out for normal wear and tear, according to the announcement.
D-FW Real Estate News
In addition to the payments, the landlord is required to disclose its leasing prices and establish procedures to fairly handle security deposits, according to the announcement.
Invitation Homes did not immediately respond to a request for comment.
In the settlement, Invitation Homes didn’t admit or deny any of the allegations. In a news release following the settlement, Invitation Homes said the agreement puts the matter behind the company and allows it to move forward to serve customers.
Eligible consumers include people who paid Invitation Homes $45 or more for covered fees or charges between January 2021 and September 2024. People who have already received a credit or refund from the company aren’t eligible for an FTC payment.
The FTC is sending checks to 444,131 affected customers, according to the FTC news release. Recipients should cash their checks within 90 days.
Invitation Homes owns more than 80,000 homes across 16 different rental markets, according to the initial complaint. The company, which has its headquarters at Lincoln Centre, operates in Texas, Florida, Arizona, Georgia and several other states, according to its website.
Customers who have questions about their payment should contact the refund administrator at 800-804-6915 or info@InvitationHomesRefund.com.