In a city that thrives on connection, staying informed and accessing city services just got easier thanks to Austin 3-1-1.

For more information, residents can visit Austin311.org, follow Austin 3-1-1 on social media, or download the Austin 3-1-1 app directly from the App Store. The app will automatically default to Spanish if a user’s phone settings are set to Spanish.

For more information, residents can visit Austin311.org, follow Austin 3-1-1 on social media, or download the Austin 3-1-1 app directly from the App Store. The app will automatically default to Spanish if a user’s phone settings are set to Spanish.

On We Are Austin, Sierra Waggoner welcomed Marisa Campbell to break down how the city’s non-emergency service line is evolving—and how a new mobile app is helping residents get support faster and more efficiently.

{p}On We Are Austin, Sierra Waggoner welcomed Marisa Campbell to break down how the city’s non-emergency service line is evolving—and how a new mobile app is helping residents get support faster and more efficiently.{/p}

On We Are Austin, Sierra Waggoner welcomed Marisa Campbell to break down how the city’s non-emergency service line is evolving—and how a new mobile app is helping residents get support faster and more efficiently.

Austin 3-1-1 serves as the city’s main non-emergency contact point for service requests and information.

“Austin 3-1-1 is the non-emergency number for the City of Austin,” Campbell said. “If you have a city-related issue, you can call 311, go online, or submit your service request through our app. You can also call if you just need information about something city-related.”

Earlier this year, Austin 3-1-1 launched a new mobile app designed to increase accessibility across the city, including expanded language support.

“At the beginning of the year, we launched our mobile app, and it’s now available in Spanish,” she said. “We wanted to make it more accessible to everybody in Austin. Now, if Spanish is your preferred language, you can submit your service request in Spanish, and you’ll receive updates and details back in Spanish as well.”

Campbell said the expansion was part of a broader effort driven by the City of Austin to improve accessibility for all residents.

“It was really important for us to make this accessible for our Spanish-speaking community,” she said. “City Council tasked us with this initiative, and we worked very hard to bring accessibility to everyone in Austin so service requests can be handled in their preferred language.”

The mobile app also offers a more streamlined way for residents to submit service requests, including the ability to upload photos for faster response times.

“My favorite way of submitting a service request is through the mobile app,” Campbell said. “You can submit pictures with your request, which helps city departments pinpoint exactly what the issue is or where it’s located.”

Residents can use the service for a wide range of city-related concerns, from potholes to tree removal and seasonal maintenance.

“We handle things like potholes, fallen trees, objects in the right of way, and with summer coming up, things like aquatic maintenance at city pools,” she said.

For more information, residents can visit Austin311.org, follow Austin 3-1-1 on social media, or download the Austin 3-1-1 app directly from the App Store. The app will automatically default to Spanish if a user’s phone settings are set to Spanish.

For more information, residents can visit Austin311.org, follow Austin 3-1-1 on social media, or download the Austin 3-1-1 app directly from the App Store. The app will automatically default to Spanish if a user’s phone settings are set to Spanish.

For more information, residents can visit Austin311.org, follow Austin 3-1-1 on social media, or download the Austin 3-1-1 app directly from the App Store. The app will automatically default to Spanish if a user’s phone settings are set to Spanish.