Whether it’s reporting a pothole, requesting assistance with city services, or finding information about local resources, Austin 3-1-1 serves as a one-stop connection point for residents across the city.

Whether it's reporting a pothole, requesting assistance with city services, or finding information about local resources, Austin 3-1-1 serves as a one-stop connection point for residents across the city.

Whether it’s reporting a pothole, requesting assistance with city services, or finding information about local resources, Austin 3-1-1 serves as a one-stop connection point for residents across the city.

Sierra Waggoner welcomed Marisa Campbell from Austin 3-1-1 to We Are Austin to discuss how the service helps Austinites access information, submit service requests, and connect with city departments 24 hours a day, seven days a week.

{p}Sierra Waggoner welcomed Marisa Campbell from Austin 3-1-1 to We Are Austin to discuss how the service helps Austinites access information, submit service requests, and connect with city departments 24 hours a day, seven days a week.{/p}

Sierra Waggoner welcomed Marisa Campbell from Austin 3-1-1 to We Are Austin to discuss how the service helps Austinites access information, submit service requests, and connect with city departments 24 hours a day, seven days a week.

Campbell explained that Austin 3-1-1 is the city’s non-emergency resource for residents seeking assistance or information.

“Austin 3-1-1 is the non-emergency number for the City of Austin,” Campbell said. “If you need to submit a service request, if you need information on anything city related, or if you have a question about something city related, we’re here to help.”

Residents can also report issues at city pools, damaged pedestrian beacons, graffiti, broken playground equipment, and even loose or lost animals through the service.

Residents can also report issues at city pools, damaged pedestrian beacons, graffiti, broken playground equipment, and even loose or lost animals through the service.

The service handles a wide range of requests throughout the year, from broken streetlights and potholes to park maintenance concerns and city infrastructure issues. During the summer months, Campbell said aquatic maintenance and water-related concerns are among the most common requests.

{p}The service handles a wide range of requests throughout the year, from broken streetlights and potholes to park maintenance concerns and city infrastructure issues. During the summer months, Campbell said aquatic maintenance and water-related concerns are among the most common requests.{/p}

The service handles a wide range of requests throughout the year, from broken streetlights and potholes to park maintenance concerns and city infrastructure issues. During the summer months, Campbell said aquatic maintenance and water-related concerns are among the most common requests.

“If there’s any water waste issues, water is running down the driveway or if there’s a broken sprinkler head that belongs to the city, things like that, you can give us a call,” Campbell said.

{p}Residents can also report issues at city pools, damaged pedestrian beacons, graffiti, broken playground equipment, and even loose or lost animals through the service.{/p}

Residents can also report issues at city pools, damaged pedestrian beacons, graffiti, broken playground equipment, and even loose or lost animals through the service.

Residents can also report issues at city pools, damaged pedestrian beacons, graffiti, broken playground equipment, and even loose or lost animals through the service.

Austin 3-1-1 offers multiple ways to submit requests, making it easy for residents to connect with the city.

“Personally, my favorite way is the Austin 3-1-1 mobile app,” Campbell said. “It just got a refresh, so it looks really nice and it’s easy to navigate.”

She noted that the app allows users to upload photos directly with their requests, helping city departments better identify and address issues.

In addition to the app, residents can call 3-1-1 directly to speak with a call ambassador or submit requests online through the city’s website.

The department has also expanded language accessibility to better serve Austin’s diverse population. Earlier this year, Austin 3-1-1 launched a Spanish-language version of its mobile app, allowing users to submit requests and receive updates entirely in Spanish.

The department has also expanded language accessibility to better serve Austin's diverse population. Earlier this year, Austin 3-1-1 launched a Spanish-language version of its mobile app, allowing users to submit requests and receive updates entirely in Spanish.

The department has also expanded language accessibility to better serve Austin’s diverse population. Earlier this year, Austin 3-1-1 launched a Spanish-language version of its mobile app, allowing users to submit requests and receive updates entirely in Spanish.

“We also have what’s called the Language Access Line,” Campbell said. “If you call 3-1-1, we have over 250 different languages that you can submit your service request in.”

{p}By offering around-the-clock support, multiple reporting options, and expanded language access, Austin 3-1-1 continues to make it easier for residents to connect with city services and get answers to their questions.{/p}

By offering around-the-clock support, multiple reporting options, and expanded language access, Austin 3-1-1 continues to make it easier for residents to connect with city services and get answers to their questions.

By offering around-the-clock support, multiple reporting options, and expanded language access, Austin 3-1-1 continues to make it easier for residents to connect with city services and get answers to their questions.

For more information, residents can download the Austin 3-1-1 mobile app, call 3-1-1, follow Austin 3-1-1 on social media, or visit the City of Austin website.

For more information, residents can download the Austin 3-1-1 mobile app, call 3-1-1, follow Austin 3-1-1 on social media, or visit the City of Austin website.

For more information, residents can download the Austin 3-1-1 mobile app, call 3-1-1, follow Austin 3-1-1 on social media, or visit the City of Austin website.