Note: The above video shows the top headlines from the morning of October 14, 2025.
LUBBOCK, Texas–311 is a non-emergency call line that is used in many cities to report issues, make complaints and find information about city services such as road damage or animal services. By calling 311, individuals can connect with trained personnel who can assist with various non-emergency city-related matters.
If you have ever wondered what happens when you call 311 in Lubbock, the answer depends on the season, but one thing is for certain it’s busy.
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According to Gail Anderson, the lead call taker for the City of Lubbock’s 311 department the most common calls they receive fluctuate throughout the year. ‘The most common calls we have had recently for the month of September were animal services. The next one is streets, streets are always going to be a big department,” Anderson said.
When it comes to resolving these reports, the city relies on a system called SeeClickFlix, which allows residents to submit issues directly online. “People don’t necessarily have to go through us. They can report on the SeeClickFlix report.” Anderson said.
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For those who need to call 311, residents can dial at 311 or call (806)-775-3000 if their phone carrier does not support the direct 311 connection.