Hazardous potholes are generally repaired within 24 hours.
Juan Figueroa/Dallas Morning News
Hitting a pothole can turn an ordinary drive into an expensive one. Damage to vehicles as a result of poor roads can leave drivers wondering what to do next.
According to AAA, the average cost of pothole-related repairs is more than $400.
Potholes are a common problem in Dallas, especially in the center of the city, and residents knowing how to report the problem helps the city repair them faster.
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Here’s what to know about reporting potholes in Dallas and what happens after a report is filed.
Which roads receive the most complaints?
As of June 30, the city has repaired more than 21,000 potholes since 2024. Most potholes can be repaired quickly, but larger areas of damage are typically escalated to higher-level service requests.
In Dallas, the streets with the most pothole complaints are:
Harry Hines Boulevard
East and West Kiest Boulevard
East and West Illinois Avenue
Lasater Road
Ross Avenue
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Most of these streets are planned for street improvements in the coming years to address and improve the roadway conditions.
Who do I call to report a pothole in Dallas?
According to the city of Dallas, calling 311, the official non-emergency customer service number, allows residents to connect with representatives who can provide assistance. The representatives will direct callers to the correct offices and websites to report their information.
If a pothole could cause serious damage to vehicles or pedestrians, it is considered a hazardous pothole and should be reported by calling 311 because it requires immediate attention.
The web portal allows users to upload photos and mark the location of the service request on a map. This helps city inspectors find the pothole and assess what repairs are needed ahead of time.
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How long does it take Dallas to fix a pothole?
Hazardous potholes are those bigger than 3 feet, 3 inches in diameter. Any potholes smaller than that are considered non-hazardous. The time required to repair a pothole depends on the type of pothole it is.
Hazardous potholes are tracked separately and usually are repaired within 24 hours of the initial report. Nonhazardous pothole reports are typically addressed within three business days, pending any staffing or weather delays.
Potholes are small, quick repair projects and are not typically planned based on any specific factors. Instead, the requests are received and handled on a daily basis through 311 service requests.
Can I be reimbursed for pothole damage to my car?
Not usually. According to the Texas Tort Claims Act, the city cannot be held responsible for damage caused by a pothole or any objects on the street. Residents can try to receive compensation, but in most cases those claims will be denied, according to the city of Dallas.
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“If damage is caused by a third-party contractor working on a city project, then the resident may be able to file a claim for damages, but the claim would need to be filed through the contractor’s insurance – not the city of Dallas,” said Robyn Gerard, communications and media relations administrator for the city of Dallas.