Caring Senior Service has expanded its presence in Texas with the opening of a new Houston West office in Spring Valley Village, extending its non-medical home care network to serve seniors and families across west Houston. The new location, at 5600 NW Central Dr., Suite 210, is led by franchise owners Caleb Drew and Thazin Min Htet, who aim to provide personalized in-home care as demand for senior services continues to rise in the Houston market.
The expansion strengthens the San Antonio-based company’s footprint in one of the nation’s largest metropolitan areas, where demographic trends are increasing the need for aging-in-place services. According to the U.S. Census Bureau, adults ages 65 and older account for approximately 12.3% of Houston’s population, contributing to growing demand for reliable in-home care that enables seniors to remain independent.
The Houston West office will provide a range of non-medical home care services, including companion care, customized care plans for clients with specific medical conditions, and programs tailored to military veterans. The offering aligns with a broader shift across the senior care industry toward personalized, home-based support as families seek alternatives to institutional care.
Drew and Htet said their decision to open the franchise was driven by both professional experience and personal caregiving responsibilities. Before launching the business, Drew worked as an industrial engineer while Htet was employed as a legal assistant. Each also helped care for aging grandparents, experiences they say highlighted the emotional and logistical challenges families face when supporting older loved ones.
The couple said they intend to build the business around long-term relationships with both clients and caregivers rather than a transactional approach to home care. Drew said the company’s emphasis on individualized care, caregiver support and treating clients with dignity aligned with the type of organization they wanted to establish in their community.
“We want our office to be a shining example in an industry that too often sees caregivers as numbers and elders as commodities,” Drew said. “That’s why we chose Caring. The company’s commitment to personalized care, strong caregiver support and treating every client with dignity reflects the kind of service we want to provide in our community.”
Htet said the business is designed to support not only seniors but also family members who often shoulder caregiving responsibilities.
“We want families to know they do not have to do this alone,” she said. “Caring for an aging loved one impacts every part of a family’s life. We hope to create a community where seniors are treated with dignity and their families feel comfortable reaching out when they need support.”
Jeff Salter, founder and CEO of Caring Senior Service, said the new franchise reflects the company’s continued expansion strategy while reinforcing its mission of helping seniors maintain independence in their own homes.
“Caleb and Thazin bring compassion, purpose and a genuine commitment to serving families,” Salter said. “Their dedication to helping seniors remain independent while supporting family caregivers makes them an outstanding addition to the Caring Senior Service family.”
Founded in San Antonio in 1991, Caring Senior Service provides non-medical home care for seniors, people with disabilities and adults who need assistance with daily living activities such as personal care, meal preparation and errands. After expanding throughout Texas during the 1990s, the company began franchising in 2002 and has grown to more than 50 locations nationwide.
The Houston West opening continues that expansion as providers across the home care sector respond to an aging U.S. population and increasing preference for care delivered in the home. By adding capacity in west Houston, Caring Senior Service is positioning itself to capture rising demand while expanding access to personalized support for seniors and their families in one of Texas’ fastest-growing healthcare markets.