What started as 400 workers supporting the financial planning division has grown into a multibuilding tech hub six times the size.
Now, USAA’s Plano campus is getting even bigger. On Wednesday, the San Antonio-based financial institution cut the ribbon on a new building that will bring the campus to 3,600 employees when it’s filled in 2026.
“As we cut the ribbon on Building D, we are doing more than opening up a new workspace. We’re strengthening our roots in one of the most dynamic and fastest growing regions in the country, and we’re strengthening the impact that we continue to have on the military community and their families,” said CEO Juan Andrade at the ceremony.
Two-thirds of the employees in Plano are tech workers, but the campus also supports more than a dozen areas of business for USAA, which employs about 38,000 people total. USAA offers insurance and banking products exclusively to active-duty military, veterans and their families, with about 14 million total members.
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According to Andrade, Plano is USAA’s fourth-largest location. Andrade cited the talent available in North Texas as one of the main reasons the company has invested so heavily in the campus.
As other financial institutions rush to the region and snatch up property on “Y’all Street,” USAA, founded in 1922, is among a small group that has always called Texas home.
“For us, being in Texas is important,” Andrade said in an interview. “I love the competition, by the way, too, because it keeps you on your toes, and you’re also able to, you know, recruit some excellent people from other companies at the same time.”
$500 million toward veterans
With Veterans Day around the corner, USAA also announced a commitment of $500 million over five years toward veterans’ well-being initiatives called “Honor Through Action.”
Andrade explained that USAA is providing the funding, leadership and structure, while nonprofit partners like Wounded Warriors and U.S.VETS will provide the “boots on the ground” to address career readiness, financial security and mental health among military families.
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He pointed to several statistics that paint a dispiriting portrait of veterans affairs; military spouses have an unemployment rate of more than 20%, and half of veterans stay in their first civilian job less than a year. These issues can have dire consequences, with the veteran suicide rate more than 50% higher than nonveterans when adjusted for age and gender.
Additionally, about 30% of federal workers are veterans, and many of them are without a paycheck during the government shutdown. Current military members, meanwhile, are being paid through cobbled-together methods that may not last, all during times of wider economic uncertainty.
“Ultimately, what we’re trying to do is to provide our veterans with a new tribe, whether it’s in USAA or one of our affiliate companies that are going to be part of this alliance,” Andrade said. “It becomes very relevant for them to find a new identity, find a quality job, manage their finances as well, and then manage their mental and physical well-being at the same time.”
Juan Andrade, president and CEO of USAA, shares his vision on the future trajectory of USAA during an interview following a ribbon-cutting ceremony to celebrate the expansion of the brand’s Plano facility at 7300 Parkwood Blvd. on Nov. 5, 2025.
Steve Hamm / Special Contributor
Andrade became CEO earlier this year, having spent the previous five years on the board of directors, and one of the priorities he set was to use the USAA brand and voice to more forcefully advocate for veterans. What makes that possible, and big investments like the Plano expansion, he said, is the company’s consistently strong financial performance.
In its most recent annual report, USAA reported 14% revenue year-over-year growth, a 10% year-over-year increase in net worth and 1 million new members. It also returned $2.2 billion of its profits to members through distributions, dividends and other methods.
Despite economic headwinds, Andrade feels USAA is positioned to weather future conditions and continue serving the military community.
“As the CEO of the company, I worry about two things: maintaining the health of the association — the profits, the revenue, that sort of thing — so we can then do the second objective, which is serving our members effectively,” he said.
“We do walk the talk, and with all of these initiatives … putting our money behind our veteran community to be able to support them better.”
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