When billionaire developer Ray Washburne bought the Downtown Dallas Greyhound bus station, he did not mince words.

“It was kind of magnet with the homeless and a lot of other bad characters that we wanted to clean up,” he told WFAA last December.

Now — nearly a year after the bus company moved operations to a station on Harry Hines Blvd. — data from Dallas Police showed calls to 911 have decreased at the now-boarded up station and increased at the new location.

A spokesperson for Greyhound’s parent company disputed the numbers from Dallas Police and said safety and security is a top priority for the bus line. A Dallas Police spokesperson said the department works with transit partners and expected call volume to shift.

The new bus station on Harry Hines Blvd. is directly across from the DART Bachman station and directly adjacent to DPD’s Northwest Division patrol station.

Statistics show changing call patterns

Dallas Police said in the six months before December 2025, it received 320 calls for service from the 200 block of S. Lamar Street downtown — the longtime location of the Greyhound Station.

Of those 320 calls, a DPD spokesperson said 153 “referenced an assault, a violent offense, a mental health call, or a priority 1 call.”

Greyhound operations moved on Dec. 8, 2025.

In the six months from December 1, 2025, through May 31, 2026, DPD said its officers responded to 36 total calls. Thirteen of which referenced assaults, violence, mental health or another type or priority one call, a spokesperson said.

By contrast, the station’s new location on Harry Hines had zero calls for service before December 1, 2025, DPD said. After Greyhound opened its new station, the number of calls increased to 204 calls. About a hundred of those were for “priority 1 calls, disturbances, mental health calls, and assaults,” the spokesperson said.

To be sure, fewer people were at — or even near — the property in the 9700 block of Harry Hines before Greyhound opened the station. It appeared to previously be a bus yard owned by the company and used as a hub for drivers — not passengers.

Greyhound responds

In a statement to WFAA, a spokesperson for Greyhound said it maintains security on the property around the clock — and works closely with Dallas Police.

“We believe the data cited in your reporting does not provide a complete or accurate picture of safety at our terminal. ‘Calls for service’ capture a wide range of activity, from officer-initiated traffic stops to calls where responding officers found no incident and no complainant,” the spokesperson said.

The spokesperson also said passenger volume in Dallas has recently reached its highest levels since January 2025 — and the company has added 185 new buses over the past two years to keep up.

“We are proud of our new Dallas terminal, and the travel experience it offers, including easy access to local transit, a comfortable waiting area, modern amenities, and on-site food options,” the spokesperson said. “We also have additional improvements planned and look forward to sharing more soon about upgrades that will make the experience even better for the Dallas travelers who rely on our service.”

Dallas Police Department responds

When Dallas Police provided the statistics used in this report, a spokesperson also provided a statement to WFAA.

“Our department works closely with our transit partners to maintain a safe environment for their passengers and neighbors,” a DPD spokesperson said. “It was expected that call volume would change when the business moved operations.”

The spokesperson pointed out that the number of calls at the new location was “significantly lower” than at the previous downtown site.

DPD said it continues to encourage people to call 911 to report any criminal activity.

WFAA also reached out to the Dallas Council member who represents the area. Laura Cadena did not respond to a request for an interview.

In a statement, however, Cadena said, “The safety of our community is a top priority. My office continues to work diligently with DPD to ensure that we take the necessary steps to enhance safety in this area.”