FORT WORTH- An American Airlines (AA) passenger encountered an unexpected request for a tip after using a shower in the airline’s business class Flagship Lounge at Dallas/Fort Worth International Airport (DFW) during a flight delay.
The incident has reignited debate over whether tipping is appropriate for airport lounge amenities that are already included in the cost of a premium airline ticket.
Photo: American Airlines
American Airlines Lounge Staff Demands Tip
The passenger chose to use the delay to freshen up in the American Airlines Lounge shower facility.
After completing the shower, the traveler saw a staff member described as a cleaning attendant, thanked her, and began walking away.
At that point, the employee stopped the passenger and directly asked, “Where is the tip?” The passenger stated that tipping had not crossed their mind and that they did not have any cash available.
The traveler then continued walking away, while the employee reportedly muttered something under her breath.
According to View from the Wing, the request stood out because it runs counter to what most frequent travelers experience in airline lounges.
Photo: American Airlines
Why the Tip Request Was Inappropriate?
Two core principles shape expectations in this situation. First, the passenger was flying on American Airlines, and Flagship Lounge access, including showers, is a benefit bundled into the ticket price or elite entitlement.
Second, employee compensation is the responsibility of the employer, not the customer.
While some travelers voluntarily leave $2 to $5 after using a lounge shower, even those passengers generally agree that asking for a tip crosses a clear line.
Seasoned flyers note that they have taken many airport lounge showers without ever being solicited for a gratuity.
There is also frequent joking among travelers about “just the tip” scenarios after a shower, underscoring how unusual the request feels in this context.
Photo: American Airlines
Industry Norms and Cultural Context
It is not standard practice to expect tips for airport lounge showers. Travel writer Ben Schlappig, who openly states that he tips generously in appropriate situations, has acknowledged that tipping in airport lounges is never expected.
In the United States, tipping is common for drinks, sit-down meals, spa treatments, and truly exceptional service, but not for core lounge amenities.
Schlappig has also observed that tipping in US airport lounges is more often done by foreign travelers who misunderstand local customs and assume tipping is required everywhere.
This misunderstanding itself suggests that tipping is not the norm. Outside the United States, the concept of tipping for an airport lounge shower is often viewed as culturally alien.
Photo: American Airlines
Past Incidents and Policy Clarifications
There has been precedent for abuse in this area. At Los Angeles International Airport, a past incident at the Qantas lounge involved shower attendants allegedly staging tip scenarios inside the facilities.
These situations drew scrutiny precisely because showers are typically used after long-haul flights and are included with lounge access.
Travelers may not even have local currency, making any expectation of tipping unreasonable.
From an operator standpoint, policies generally reinforce this view. The Sodexo lead overseeing United Airlines’ Polaris lounges has stated there is no formal tipping policy.
Employees are instructed not to expect tips and are not permitted to solicit them, though guests may tip voluntarily for good service.
American Airlines has taken an even firmer stance in related areas. An American Airlines senior vice president has previously confirmed that there is no tipping in Flagship First Dining because it is treated as an extension of the aircraft cabin, where tipping is explicitly prohibited.
While First Dining is not the same as the shower facility, both are part of the same Flagship Lounge environment.
American Express has also clarified that tipping at Centurion Lounge bars and spas is permitted but not expected, reinforcing the broader industry position.
Photo: Clément Alloing
Staffing and Pay at the Dallas Flagship Lounge
The DFW incident occurred in an American Airlines lounge, not a United or American Express facility. American Airlines employees themselves are not permitted to accept cash tips.
However, many lounge services are delivered by third-party contractors rather than airline staff.
Shower attendants are not minimum-wage workers, though they are also not in traditionally tip-based roles.
At the DFW Flagship Lounge, comparable contractor positions such as floor attendants reportedly earn around $19 per hour, based on Compass listings and reports of dishwasher pay at the same location.
This compensation structure further supports the view that gratuities are neither required nor expected.
Photo: Aero Icarus | Flickr
Bottom Line
The Flagship Lounge shower incident at DFW highlights how easily confusion can arise when informal tipping habits collide with established airline policies.
Airport lounge showers are included benefits, not personal services that carry an obligation to tip.
Clear norms protect both passengers and staff and help ensure premium lounge experiences remain consistent and professional.
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