A Texas Workforce Commission’s Worker Adjustment and Retraining Notification (WARN) filing posted just before the new year disclosed that a contact center company based in Dallas plans to lay off over 100 workers, though discrepancies in the record have raised concerns about the notice itself.
A filing that appeared Thursday, January 1, in the WARN database lists a planned layoff of 110 employees tied to “Televista, Inc.,” with an effective date of February 28, 2026. The entry shows the workforce reduction affecting the Tarrant County Workforce Development Area and lists Dallas as the city associated with the filing.
The WARN record contains several apparent irregularities.
Although the workforce area is identified as Tarrant County, the listed city is Dallas, which is in Dallas County. In addition, the company name “Televista” closely resembles Telvista, Inc., a Dallas-headquartered contact center and business process outsourcing company, and Televisa, a Spanish-language media conglomerate.
The filing does not include additional details clarifying the company’s identity beyond the name and location information provided.
According to the Texas Workforce Commission database, the notice was received on December 29 and posted publicly on January 1. WARN notices are required under federal law for certain mass layoffs and plant closings, though errors can occasionally appear in initial filings.
Telvista identifies itself as a Texas-based contact center and BPO provider with its United States headquarters in Dallas and additional operations throughout Latin America, according to the company website.
Company materials state that Telvista employs more than 8,000 workers globally and provides customer support, sales, technical assistance, and multilingual services for clients across multiple industries.
The company’s most recent blog post, dated November 14, 2025, highlights its participation in the Susan G. Komen Race for the Cure 5K in Richardson, Texas, emphasizing community involvement, employee engagement, and what it describes as a “people first” philosophy. The post makes no mention of layoffs or workforce reductions.
Information on Telvista’s recruiting pages similarly emphasizes employee recognition, diversity, equity, and inclusion initiatives, as well as long-term career opportunities. As of Friday, the company’s website did not display any active job openings, though it continued to invite prospective applicants to explore contact center careers with the firm.
An email seeking comment and clarification about the WARN filing, including whether the notice refers to Telvista and why the workforce area and county information appear inconsistent, was sent to the company. Telvista did not respond.
WARN notices are often used by workers, local officials, and workforce agencies to prepare for impending job losses and to coordinate retraining and reemployment services.