AUSTIN, Texas — Drivers on Texas toll roads may have noticed recent changes in customer service, and HCTRA is making sure people know what’s happening.

Jemal Gray sat down with Trevor Scott on We Are Austin to break down what’s changing — and what remains the same for toll road users across the state!

{p}Jemal Gray sat down with Trevor Scott on We Are Austin to break down what’s changing — and what remains the same for toll road users across the state!{/p}

Jemal Gray sat down with Trevor Scott on We Are Austin to break down what’s changing — and what remains the same for toll road users across the state!

The Harris County Toll Road Authority (HCTRA) recently launched a new commercial, which highlights the transition and shows drivers how easy it is to manage their accounts with the updated customer service support

The Harris County Toll Road Authority (HCTRA) recently launched a new commercial, which highlights the transition and shows drivers how easy it is to manage their accounts with the updated customer service support — featuring news anchors and, of course, a fun scene from the movie To Catch a Thief

The Harris County Toll Road Authority (HCTRA) recently launched a new commercial, which highlights the transition and shows drivers how easy it is to manage their accounts with the updated customer service support — featuring news anchors and, of course, a fun scene from the movie To Catch a Thief

— featuring news anchors and, of course, a fun scene from the movie To Catch a Thief!

The Harris County Toll Road Authority (HCTRA) recently launched a new commercial, which highlights the transition and shows drivers how easy it is to manage their accounts with the updated customer service support — featuring news anchors and, of course, a fun scene from the movie To Catch a Thief

The Harris County Toll Road Authority (HCTRA) recently launched a new commercial, which highlights the transition and shows drivers how easy it is to manage their accounts with the updated customer service support — featuring news anchors and, of course, a fun scene from the movie To Catch a Thief

“It’s actually very simple and easy for drivers to manage their accounts,” Gray said. “What’s really changing is that we’re taking over the customer service side of things. You’ll still have TxDOT managing the toll lanes, and TxDOT and other tolling authorities will continue setting the toll rates for the various roads. The Harris County Toll Road Authority is not setting your toll rates.”

{p}“I think one of the biggest things drivers will notice is more places where they can pay their bill or get help with their account,” Gray said. “We’ve opened EZ TAG store locations in Austin and the surrounding areas, giving people more access to in-person support.”{/p}

“I think one of the biggest things drivers will notice is more places where they can pay their bill or get help with their account,” Gray said. “We’ve opened EZ TAG store locations in Austin and the surrounding areas, giving people more access to in-person support.”

Gray explained that HCTRA recently launched a new campaign aimed at helping drivers better understand the transition and what it means for those who use toll roads in the Austin area.

“What we want people in the Austin area to understand is that there’s been a transition from TxTag to EZ TAG, with HCTRA now helping manage those TxTag customer service accounts,” Gray said.

While the Harris County Toll Road Authority operates in Houston, Gray shared why the organization is communicating directly with Central Texas drivers and how those changes could impact their toll road experience.

“The Harris County Toll Road Authority is not managing the toll lanes here in the Austin area,” Gray said. “What we are doing is providing customer service support to help simplify billing and make the process easier for drivers. The goal is also to help people avoid extra fees that can happen when you have multiple toll bills coming from different places.”

The Harris County Toll Road Authority (HCTRA) recently launched a new commercial, which highlights the transition and shows drivers how easy it is to manage their accounts with the updated customer service support — featuring news anchors and, of course, a fun scene from the movie To Catch a Thief

The Harris County Toll Road Authority (HCTRA) recently launched a new commercial, which highlights the transition and shows drivers how easy it is to manage their accounts with the updated customer service support — featuring news anchors and, of course, a fun scene from the movie To Catch a Thief

For many drivers, one of the biggest questions is about toll tags. Gray clarified whether drivers need to switch to an EZ TAG or if they can continue using their existing TxTag accounts.

“I think one of the biggest things drivers will notice is more places where they can pay their bill or get help with their account,” Gray said. “We’ve opened EZ TAG store locations in Austin and the surrounding areas, giving people more access to in-person support.”

He also noted that drivers who want to learn more about the transition can easily find additional details online!

“We also want drivers to know there’s a lot of helpful information about EZ TAG available online, and they can always visit our website to learn more,” Gray said.

To wrap up the segment, Jemal and Trevor play a quick EZ-themed game, putting their toll road knowledge to the test!

Gray said the goal is to make the process as smooth as possible for drivers while improving customer service and communication during the transition.

For more information about toll road services and updates, drivers can visit the Harris County Toll Road Authority website online.

For more information about toll road services and updates, drivers can visit the Harris County Toll Road Authority website online.

For more information about toll road services and updates, drivers can visit the Harris County Toll Road Authority website online.