When Ariana Grande announced her highly anticipated Eternal Sunshine Tour in August, it raised Texans’ eyebrows (and maybe their heart rates, too). Out of only nine U.S. cities (plus dates in London and Montreal), Austin was the only city to score dates in the Lone Star State, so naturally, tickets sold out in an instant. But fans may want to check their emails, as Ticketmaster seems to be canceling some seats.

The “yes, and?” singer will be performing at the Moody Center on June 24, 26 and 27, with tickets going so fast the third date had to be added during the September 9 presale. But the following weeks have been filled with posts from unhappy fans who struck out during the presale and general sale, or those who bit the bullet and bought seats that were marked up exponentially by resellers. As of October 14, the cheapest seat available for Saturday, June 27, in Austin is $690 — in a section that was originally sold for around $80.

Following the uproar, Grande made a statement via her Instagram Story on September 13. It read in part, “i have been on set all week but i wanted to let you know that what’s been happening with the secondary ticket resellers has been brought to my attention and of course i am incredibly bothered by it.” She continued, saying that she’s “been on the phone every second of my free time fighting for a solution. i hear you and hopefully, we will be able to get more of these tickets into your hands instead of theirs. it’s not right.”

That promised solution may be on the way. This week, social media blew up with screenshots of emails from Ticketmaster that seem to be notifying some fans that their tickets are being canceled. One reads, “at the request of the tour, we ran an extensive review of all purchases and your order for the below event has been flagged for violating our terms of use and will be canceled. This may have been due to exceeding the ticket purchase limits set by the tour and/or providing conflicting account information. These checks are being used to help get more tickets into the hands of fans and block scalping activity.”

According to one post, it seems that tickets that had been transferred to one’s account will be removed if the original purchase is canceled. Many of the posts show emails regarding the Crypto.com Arena in Los Angeles and the State Farm Arena in San Diego. Still, it’s unclear whether other dates, such as her three nights in Austin, will be impacted. In an email to MySA, a spokesperson for Ticketmaster confirmed that the emails are real, but did not say if any Austin tickets were touched. 

“We partnered with the tour to review all ticket purchases, and the good news is that most purchases were made by real fans who use the tickets they buy to attend shows. Suspicious activity was flagged as noted in the email and if someone feels they were misidentified there’s a quick security check that can help resolve that. We thank those fans for doing this and helping us weed out bad actors from real fans,” the statement read.

MySA reached out to the Moody Center for more details, but didn’t hear back at the time of publication. If more information becomes available, this story will be updated.