SAN ANTONIO – A San Antonio family is now living in an apartment with fully working air conditioning after nearly two and a half weeks of HVAC problems.
Krystal and her two children were initially living without air conditioning at the 4,000 Horizon Hill apartment complex on the Northwest Side. When KSAT visited the apartment Sept. 10, a child’s bedroom measured around 90 degrees.
“I’m paying so much money and I’m not getting what I’m, you know, paying for,” Krystal said.
That same day, the city of San Antonio’s Code Enforcement Division issued the complex’s management a notice of violation for the inoperable air conditioning. KSAT’s report aired that evening.
The next day, the complex moved Krystal and her family into a model unit. That apartment also did not have working air conditioning, so the family was moved again, to another unit.
The second unit measured around 70 degrees in every room, showing it had operable air conditioning.
“The boys are more comfortable,” Krystal said. “It’s not their home, but, you know, as long as they’re comfortable, they’re fine.”
The apartment complex’s management replied to KSAT by email on Tuesday afternoon and said in part, “We were able to identify further repairs that will help fully address the situation.”
Management said it anticipated the repairs to be completed by Tuesday evening.
The city said the complex told officials the original issue had been fixed Friday. However, maintenance crews were still working on the HVAC system in Krystal’s initial apartment on Tuesday afternoon when KSAT got to the property.
Krystal said maintenance told her the unit was too small for the apartment and a larger system had been ordered.
“I’m not usually somebody who makes a big fuss about anything. But when it came to seeing my kids so uncomfortable, I had to,” Krystal said.
The city said it will return to the complex within 14 days to ensure the issue has been resolved. If the air conditioning is still not working, the complex could receive a citation. If the problem is fixed, the violation will be considered resolved.
“As you know, the extreme summer temperatures have placed additional strain on air conditioning systems throughout the area,” the apartment complex’s spokesperson said. “Properly working ACs are a priority for our team.”
Renters in dealing with a similar issue in San Antonio should first report it to their apartment complex. If the problem is not addressed, they can contact San Antonio Code Enforcement.
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